Hello, I've contacted support a few times over the past couple of months about this issue but it doesn't seem to resolve after following the steps, I've been pretty busy so following up hasn't been a priority unfortunately but the issue is persistent and getting irritating again!
My issue I am currently experiencing is from most callers - when I receive a phone call, I answer it but it takes anywhere from 5-10 seconds for them to hear me and me to hear them. It works perfectly fine outside of that but the delay when I answer the phone is irritating - I just want to know if there is a way to fix this? I've tried power cycling my phone, airplane mode toggled on and off, and resetting the network settings but the issue still seems to persist. When I spoke to support they advised;
- Try a new eSIM (did not solve the issue)
- I was advised to turn off a feature called "Clear Calling" which did not help or resolve the issue
- I was advised to turn off WiFi calling, I have tried on and off and issue still occurs.
I have a Google Pixel 9 XL Pro (software is up to date), I switched over to Public Mobile in January or February, and did not have this issue with my previous provider, so I can't see it being the phone. One aspect I have identified is that when I receive calls from other Public Mobile customers, it does not happen, only seems to be with other providers (which it can be any provider including Telus).
I am currently stuck on this issue and would like to get it resolve one way or another, please let me know if you have any insight because it's driving me nuts now.
