@CS_Agent
Like many, many others I am formally contacting you to object to the "surprise" $30/90-day price increase in my current plan, of which I was notified by text message this afternoon. As I am sure you have been made aware by other outraged customers, the promotional materials when I originally signed up for this plan in fall 2016 clearly stated, "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises. [emphasis added]" For example, see https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time.... Similar promises were made by other Public Mobile representatives and materials at that time. I believe these multiple and clear advertising representations made by Public Mobile supersede any contradictory language concealed in the Terms of Service.
I am not at all interested in the included offer to switch to your sister company's "comparable" plan, which has many disadvantages despite your attempts to promote it as substantially similar or superior (e.g., no call forwarding; post-paid vs. pre-paid; no loyalty, auto-pay or referral rewards; more expensive US roaming add-ons; potential for incurring additional charges; etc.). Furthermore, switching to the offered Koodo plan by the March 15 deadline would forego the majority of the 90 days for which I was just billed on February 2nd. (I'll note in passing that the timing of the notice of this price increase relative to the billing cycle of this popular promotional plan appears far more intentional and predatory than coincidental.) The offered $100 credit does not even cover the combined cost of this lost usage plus the Koodo SIM plus tax, to say nothing of the inconvenience to me as a customer.
I am asking you to maintain the price of my current plan, as per our original agreement (highlighted above), for as long as I am an active customer. In lieu of this, I am asking you to offer a more satisfactory resolution. If such resolution is not offered and agreed upon by me within 48 hours, I will be elevating my complaint to both the CCTS and the Competition Bureau, with every intent of pursuing those complaints to their fullest extent, as this price increase would seem to me to be a blatant violation of consumer rights and expectations.
