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3G cellular network not working - iPhone 7 can't connect to mobile internet

lockehart
Good Citizen / Bon Citoyen

Hi,

 

I've been using PM on the same 1GB plan for a couple years now. And recently my phone (iPhone 7, iOS 12) stopped connecting to the cellular network (even though my cycle just started a week ago).

 

lockehart_0-1642378638840.png

 

I've tried changing isp.mb.com to sp.mb.com under cellular data network settings but neither works.

 

Please advise, thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

0PX9O4
Deputy Mayor / Adjoint au Maire

@lockehart 

 

I'd suggest trying in another phone first, to make sure the problem is with your phone. Then resetting your network on your iPhone may solve the problem.

View solution in original post

7 REPLIES 7

Anonymous
Not applicable

@lockehart 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and you can try to reset network settings and Changing APN Settings,
for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

APN Settings On An IPhone click Here link, 

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

 

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

 

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

 

try to check update your device,

 

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

 

if you can't fix it you need to Contact Customer Support Agent by CS_Agentand Explain your issue to them can solve, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent,

  • send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

0PX9O4
Deputy Mayor / Adjoint au Maire

@lockehart 

 

I'd suggest trying in another phone first, to make sure the problem is with your phone. Then resetting your network on your iPhone may solve the problem.

lockehart
Good Citizen / Bon Citoyen

I reset my phone's network settings, and it's working again!

 

Some notes:

- you NEED to enable LTE now (im pretty sure it was optional before)

- isp.mb.com is fine

Anonymous
Not applicable

@lockehart 

for more information about Managing Your Data Usage visit  Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges..

Anonymous
Not applicable

@lockehart 

for your iphone 7 latest ios version iOS 15.2.1  .. you need to update to the system working fine.

 

iPhone models compatible with iOS 15.2 - Apple Support (CA)


@lockehart wrote:

I reset my phone's network settings, and it's working again!

 

Some notes:

- you NEED to enable LTE now (im pretty sure it was optional before)

- isp.mb.com is fine


LTE does not need to be enabled to use data.  Data works on both the HSPA and LTE networks.  LTE is still optional, although the experience might not be as good within enabling connections to the LTE network.

fdrcamb519
Deputy Mayor / Adjoint au Maire

@lockehart  I have iPhone Se 1st generation older than iPhone 7 and I have the latest iOS 15.1, that might help fix any bugs, iOS 12, is very outdated, try updating it.