$36 to CAN US Mex $35

[Pilot_CN]

Hi

i have $36 CAN US 50 gb 250 LD mins plan

want to change to CAN US MEX $35 plan… it won’t let me on the app or website or anywhere

when I click the $35 plan, it shows for new activations only?

I thought BF plans are available to all, new and existing customers 

[Paulleewogg1]

That's what I ended up doing. I did downgrade to the $30 plan a few days ago but scheduled it to change on my next renewal date in Dec, hoping PM would replay this deal for Boxing Day. But I changed my mind today, pulled the trigger on an immediate change. The $35 CAN/US/MEX plan immediately showed up as an option and I've scheduled it to go into effect end of Dec. A bird in hand is worth 2 in the bush. Not worth it to gamble. $35 for 50gigs North America wide is too good to risk. 

[DR377]

If you change your current plan to one that costs less, the Black Friday will show up as an option. PM will only allow you to get the new subscriber deals IF you pay more....

[DR377]

If you change your current plan to 

[Paulleewogg1]

Apologies if I seem obtuse, but port out to where? I don't have another phone/carrier to port over to, which I assume I'd need. But I too want the $35 CAN/US/MEX plan and as an existing customer paying $5 more a month, they're not offering it to me either.

[Francoz56]

hi hTideGnow

Just finished with a very helpful PM Customer Service agent....and SUCCESS...my subscription was changed to a  Canada/US/Mexico plan.  The change was done as a 'one-time exception' based on my activation being 'new', completed on the afternoon of PM launching BF deals.

Appreciate your support/advice.

[Handy1]

@Pilot_CN  It’s been confirmed by another community memeber that changing to the $30 plan immediately makes the $35 MEX plan available if support won’t help as I had first suggested have a look here 

Downgrade to $30 plan first

Solved: Anyone tried downgrading their plan to see if they... - Community

[hTideGnow]

hi @Francoz56 

please come back and let us know if support willing to make the change, would like to see how many able to get it changed

[Francoz56]

Appreciate suggestion....thx.

[Handy1]

@Francoz56  Since support wouldn’t help , you could always port out of PM and port back in on Newley created account with new sim and new email would be one work around to get the desired plan you like . Bit of time and money but is one work around to get the plan you really want 

[hTideGnow]

HI @Francoz56 

the plans were there this morning

but there is a chance you can get that changed.  Someone activated yesterday and support willing to change the plan for them today as it was within 24 hours.  So, don't give up, message support and ask 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

But worst case, you can schedule a plan change for next month

[Francoz56]

I had just started my NEW activation [and switch to PM] around 1pm today for a Canada/US plan, and completed it literally minutes before [?] I noticed the Black Friday Canada/US/Mexico plans on the PM site; I didn't see them before I started the activation process.  PM sent a 'Congratulations' email at 1:35PM.  What time were the Black Friday plans released?  I tried through Customer Service to change the subscription to one including Mexico as I travel there, but to no avail as apparently, I had become a PM customer/activation literally minutes before BF deals were released.  

[Pilot_CN]

Submitted a ticket

let’s see what happens 

[Meow]

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@Pilot_CN wrote:

Hi

i have $36 CAN US 50 gb 250 LD mins plan

want to change to CAN US MEX $35 plan… it won’t let me on the app or website or anywhere

when I click the $35 plan, it shows for new activations only?

---

When I click on $35 Mex plan I get offered 'change now' or 'change on next renewal'.

But, I am on $15 plan so it is possible that some plans are restricted! REMEMEBER: PM does not really like customer to downgrade so you are at 36 and want to go to 35. That might be the reason...

Nevertheless - OPEN A TICKET and kindly ask agent to switch you. You never know, it might work!

[will13am]

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@Pilot_CN wrote:

Funny enough, I’m able to switch to the $30 😂 LOL

---

I would downgrade to the $30 plan and wait it out to then switch to this plan.  Based on how black Friday deals end up extending all the way to boxing week, I think it is a small risk to do this in two steps.  

[Pilot_CN]

I tried a different browser and cleared cache and everything, same issue. I can see the $45, $55 and $30 plan on the website.

on the app, I see those 3 plus $36 CAN US 500 LD Mins 

[Handy1]

@Pilot_CN  it would have to be immediate plan change if it was going to work and worth a try if support doesn’t help . I mean either it works or you give them less money at $30 then $36 each month and if it does work it cost you $30 to make happen you spend that much or more to port out and back in to vet the plan 

[Pilot_CN]

I tried doing it via the change on renewal date method, but it didn’t give me the option 

someone want to give it a shot? 😂

[Handy1]

@Pilot_CN  I wonder if one were to switch to the $30 plan . Would they $35 plan then become available to have to since it would be upgrade in price might be one work around but be $30 waste of money to try 

[hTideGnow]

hi @Pilot_CN  and @Mike-Cousins 

worth to ask support hope for the best.  

someone activated with a non-Meixco roaming plan yesterday and agent willing to help since it was less than 24 hours

So, try submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[kb_mv]

@Pilot_CN Sounds like a cache problem as the new Can-US-Mex don't say for new activations only. Try clearing app cache and try again.

[Pilot_CN]

Funny enough, I’m able to switch to the $30 😂 LOL

[Handy1]

@Pilot_CN  That’s odd I’m on $34 plan and get engage to the $30 plan so for only doller less would think you could switch no problem . Maybe ask support if they can help 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mike-Cousins]

I'm having this same problem. I just switched to the $36 US/Can plan yesterday