07-15-2024 04:51 PM
Quick to take payment but still no sim after almost a month. Will not let me submit a ticket either.
07-15-2024 04:59 PM
Sim card delivery can be 3 days to 3 weeks here, but sound like you waited over 3 weeks already
But best to ask PM support agent for status
please submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-15-2024 04:53 PM
@lorieshaw71 3 weeks is definitely too long.
You will need to open a ticket through the Chatbot:https://widget.telus.tiia.ai/publicmobile/publicmobile.html(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437(note: you will need to be logged into your Community account for this link to work)
