09-16-2023 10:45 AM
3 days without service an customer service agent are not replying to my messages
09-16-2023 11:04 AM - edited 09-16-2023 11:13 AM
@Pierre50004 wrote:3 days without service an customer service agent are not replying to my messages
Customer service agents may be busier the last couple of days. CSA should respond sometime today. According to website, up to 48 hours to respond.
You may want to explain your specific situation, so community members may be offer more specific advice. However, we are just customers likely yourself. Unable to access your account.
From your previous post (yesterday):
I did a portin number my provider send me a text all was good my number was working in both places but the cancel the porting presses an diactivat my services a public mobile I do not have anymore services
You may want to clarify your situation. Your number can't work with both carriers. How did you cancel the porting process? Did you call the porting team number as offered by another member?
I will move your French post to the French side of forum, if you want to continue your post in French. However, there are fewer posters on that side of the forum.
09-16-2023 11:03 AM
as part of the activation process, did you attempt to port your number to PM from your old provider ? If so, here's some guidance.....https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number
09-16-2023 10:50 AM
I did all that
09-16-2023 10:49 AM
@Pierre50004 Use this direct link to support if not , also note PM is pre paid and not refunds
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-16-2023 10:47 AM - edited 09-16-2023 10:48 AM
@Pierre50004 Have you rebooted the phone ? Did you activate in the app ? Maybe try resetting network settings see if it helps . Also can you try the SIM card in another phone to test ? And have you checked your community in box for their reply ? Or use this link to it here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
09-16-2023 10:47 AM
I want a full refund since a got the service for 1 day