240GB bonus data Disappeared

[rachelwang]

I got notification on May 8 which said that Public Mobile added 240GB of bonus data to my account, but it disappeared now. I changed my plan after that because I thought the bonus data is enought to use in this 150 days. I didn't expect that it can be disappeared when I made the plan changeing. There is no prompt from the system that if you change your plan, the data will disappear. Please help.

[Johnovich]

Message the support stuff. Once they have failed to resolve your complaint - file a CCTS complaint about this.

https://www.ccts-cprst.ca/for-consumers/complaints/

[Chalupa_Batman]

Hello @rachelwang 

Please check out this link. I have filed a complaint with the CCTS over this. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

[fixin1]

@rachelwang - Once you change to a lower value plan you will lose the bonus loyalty data as written in the FAQ article:

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

https://publicmobile.ca/en/ab/get-help/articles/move-to-public-points

[computergeek541]

Sorry, but one of the conditions of the free data add-on are that it would be forfeited upon amy change to a lower priced plan.