@Richard_barros - That is one of the ways that Public Mobile offers such plans. Less customer service.
Also have you tried refreshing, clearing cookies / cache? Using Private Mode / Incognito Mode / Secret Mode yet? Using another browser? Try another device.
If it doesn't work, please contact CS_Agent by clicking on the little chat icon in the bottom right corner and typing in "Submit a ticket." Click on "My Account" then login.
If you have troubles logging in please private message to CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
