$24 for 4 GB is being offered to some existing customers

[Sam-I-Am]

Hi, I'd like the offer of 4GB of data for $24 on the homepage. My mother was offered this deal via text today as an existing Public Mobile customer and I was not. Not really fair as a loyal customer.

[ComicCuriosity]

I just got offered the $29/10GB plan yesterday which I was pleasantly surprised. I'm on the $25/plan and have been with public for 4 years now. 

[Dunkman]

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@Sam-I-Am wrote:

I'm on $25 a month so obviously feel a bit shafted. I get how business works these days but it's never good when customers know they're being treated unequally. Par for the course in telecom though. That said, I am generally happy with the service so would prefer not to leave for a better price. I suppose they count on that.

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@Sam-I-Am 

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@Sam-I-Am wrote:

I'm on $25 a month so obviously feel a bit shafted. I get how business works these days but it's never good when customers know they're being treated unequally. Par for the course in telecom though. That said, I am generally happy with the service so would prefer not to leave for a better price. I suppose they count on that.

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You could try to contact CSA. Depending on the agent, you may get lucky.  YMMV.

[Handy1]

@Sam-I-Am  Some have confirmed being downgraded in plan . It really just depends on the agent you get . Some have also reported having to try multiple times before being successful 

[Sam-I-Am]

I'm on $25 a month so obviously feel a bit shafted. I get how business works these days but it's never good when customers know they're being treated unequally. Par for the course in telecom though. That said, I am generally happy with the service so would prefer not to leave for a better price. I suppose they count on that.

[Dunkman]

@Sam-I-Am 

Which plan are you on presently?  

Unfortunately, these promo invite texts are directed to only a certain number of customers.  You might get a text in the future though.  

If you are on the $15 plan and want to upgrade to $24 plan, you can try to private message CSA to see whether CSA will upgrade plans.  YMMV. NO guarantees.  However, if you are downgrading a plan, much less likely to happen. 

[Handy1]

@Sam-I-Am  Some have confirmed getting this deal by asking support . I suggest you start there and good luck 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437