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20G for $35 monthly Plan for New Activation

Great Neighbour / Super Voisin

Good Afternoon,


I just received my sim cards today but the Black Friday promotion (20G for $35 monthly) is expired. The customer agent from online chat told me that they will honor the promotion as long as the purchased was made within promotion period. I am new to the community and wonder who should I contact to make the plan manually added. Thank you in advance. My order# is 316676.


Good Citizen / Bon Citoyen

I would say the chat option would be helpful, or send a message.


I had the same issue and they were able to fix me up.

Great Neighbour / Super Voisin

To all, greatly appreciated.

Mayor / Maire

I can still activate it and/or change plan to it.

Mayor / Maire

@Maye1985   Your lucky to still get that promotion.  For help with that you'll have to contact a CSA asap by sending a private message to CS_Agent

Good luck.

Mayor / Maire

Promo officially ended yesterday but try to talk to agent:

To Contact CSA-agent; there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Mayor / Maire

HI @Maye1985 


I would open ticket with CS agent first and ask them , get their answer as a proof


please message them:

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM



them them what activation portal chat said.  Once they are ok with it, then you can go and activate


Deputy Mayor / Adjoint au Maire

@Maye1985  Contact Cs Agent.. no one here can help with that

Mayor / Maire

Top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Need Help? Let's chat.