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2 factor authentication not working

BigTree
Good Citizen / Bon Citoyen

Today I can't get into my PM account because the 2 factor authentication seems to have stopped working. I have tried both txt msg and email. I have been getting all the usual Public Mobile txt messages but not 2fa.

Any ideas out there?

5 REPLIES 5

BigTree
Good Citizen / Bon Citoyen

I just deleted all my cookies, reloaded the sign-in page then logged in. This time it sent the 2fa code to my phone as it should. Note to self....always log out of my wife's account!


@BigTree wrote:

It's OK I figured it out. I had logged into my wife's account a week ago and forgotten to log out. So even though I was trying to log into my own account it was sending the 2fa code to her phone, and she was out shopping. Kind of a screwy system.


Did you close the browser?

Quigley
Mayor / Maire

@BigTree 

Good to hear you figured it out and got your solution.

I agree the system here is really screwy.

BigTree
Good Citizen / Bon Citoyen

It's OK I figured it out. I had logged into my wife's account a week ago and forgotten to log out. So even though I was trying to log into my own account it was sending the 2fa code to her phone, and she was out shopping. Kind of a screwy system.

Quigley
Mayor / Maire

@BigTree 

Try logging into your account using a different browser in incognito or private mode and try again.

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