2 different phones, 2 different emails, 1 credit card. Can't apply payment to

[Shanoon]

2 different phones, 2 different emails, 1 credit card.  Can't apply payment to one account

[softech · Accepted solution]

@Shanoon Unfortunately, payment could fail for no specific reason

Please wait a full hour before trying again on My Account once.  If that does not work, try calling *611 and pay the amount due there, 4 digits account pin required 

If still does not work, please message support here for further assistance

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Shanoon  You might need to wait n hour for the second account . May have triggered fraud alert on your credit card . But first check make sure you were not charged twice . Then when you try again try incognito mode private mode or even a different device and you should be good 

[HALIMACS]

@Shanoon 

have you created an eversafe account for the problematic one?

try clearing cache and cookies, and using an incognito or private tab to access the login site.

sometimes, using laptop or desktop works better as well.