Thank You for your response. I submitted my question here because the first time I attempted to submit a ticket, this is the option the bot gave me by link, which I thought to be strange, and so I typed it here. In any case, to answer your questions, neither payments are in pending and both have shown to have been taken from my account in full. I did change my plan this month, but I set it to change a few weeks ago for the next billing cycle, which was this one. The reason it took two payments was because I lost complete service on my renewal day, despite having auto-payments turned on, so when I went to check it, it said there was an issue taking my payment and so I made the payment manually and it wen through just fine, but then a second payment was taken after that. So one payment was manual and the other automatic. I've been with PM for over 6 years now and this is the first time this has ever happened. I submitted a ticket without issue, and in the proper location as per your link and directions, so Thank You.
