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1GB Data is missing from my plan

lisa411854746
Great Neighbour / Super Voisin

‎08-26-2021 07:16 PM - edited ‎01-06-2022 03:17 AM

Hi there,

 

I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data.... 

 

Do you know what's going on? 

 

Also, when I tried to change the plan, it seems the plan page is broken...

 

Looking forward to your reply.

Lisa

 

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4 REPLIES 4

whyveeare
Model Citizen / Citoyen Modèle

‎08-26-2021 07:37 PM

@lisa411854746 could it be you are on the old $35 plan plus the Lunar New Year promo.  That was the one where you get 1GB extra per month (for 8 months) as well as 500 minutes to China, Hong Kong and Macao.  It's possible you have used plan data for this cycle (hence why it doesn't show in your self serve account), and now consuming your LNY promo data.

 

In any case, once your promo is over, you should change to the updated $35 plan that gives you 2.5GB + 500MB (Autopay bonus).  Just remember to change on next renewal, not immediately.

 

hairbag1
Mayor / Maire

‎08-26-2021 07:26 PM - edited ‎08-26-2021 07:31 PM

 

@lisa411854746 wrote:

Hi there,

 

I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data.... 

 

Do you know what's going on? 

 

Also, when I tried to change the plan, it seems the plan page is broken...

 

Looking forward to your reply.

Lisa

 

@lisa411854746...log in and confirm your plan details...there are no plans currently with 1GB + 500mbs of data.

 



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esjliv
Mayor / Maire

‎08-26-2021 07:23 PM

@lisa411854746 wrote:

Hi there,

 

I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data.... 

 

Do you know what's going on? 

 

Also, when I tried to change the plan, it seems the plan page is broken...

 

Looking forward to your reply.

Lisa

 

@lisa411854746 

What were you charged when you activated your SIM card?

It should be the full amount of the plan plus taxes.

 

Can you check your payment history on your Self Serve account as well to see the charges? fyi, this will not reflect the taxes though.

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Anonymous
Not applicable

‎08-26-2021 07:18 PM - edited ‎08-26-2021 07:18 PM

@lisa411854746 

maybe you get wrong plan,

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
     Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

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