VoLTE shutdown - Telus doesn't know about offer

[rbcameron]

I recently received a text from PM about the upcoming VoLTE shutdown. In the text it says I can get a plan from Telus with 3GB for $19/month, using promo code MBPP2P.

I have talked to someone at Telus who tried the promo code, but it was invalid. The "best" plan he could offer me was more expensive than my current PM plan. I also tried to use the promo code on the Telus website, but it was rejected.

Has anyone succeeded in switching to a discounted Telus plan? Is there a different promo code that works?

Thanks

- richard

[rbcameron]

The phone I have (a Galaxy S10e) is capable of VoLTE, and is supported on Telus' main network (confirmed with their IMEI checker) but not on PM

[Sansan]

Since most Telus stores are independently owed, im not surprised that the individuals wouldn't know about the shutdown or offer.

I think you would have better luck callimg the 1800 for Telus call centre.

[will13am]

@rbcameron , are you considering switching to Telus to avoid the impact of the 3G shutdown?  If you are, it won't work as the 3G shutdown affects Telus and sub brands including Public Mobile.  

[hTideGnow]

hi @rbcameron 

ask your Telus friend to escalate to corporate office and ask.  or try to Subscribe online using the code, the code might not work when you go to retail stores

but you can ask ask PM agent to escalate and confirm why it is not work

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage