12MONTHS2GB activation

[komogortev]

Hello, I have initiated the transfer to Public yesterday, Aug 24. I had to wait till this afternoon to actually get service assistance to activate number and got the purchase confirmation today, Aug 25. Can I have the promocode applied to my account considering the circumstances?

Thank you. 

[Meow]

You are late One day! But do not despair. Contact agent and nicely ask them if they could do anything for you in regards of promo.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[Outdoorsman]

@komogortev 

 it wouldn't hurt to try 

you need ask a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[Timer · Accepted solution]

@komogortev 

contact support team by CS_Agent  to them can check for your account it's Eligible for 2GB of monthly free data or not.