12MONTHS12GB

[aavenger]

I attempted to use this code when I 

updated my account to the 40 dollar one.It will happen on my next payment.Why did the code not work and will I receive tbe offer?I want this offer 

[darlicious]

@aavenger 

As an existing customer you were not eligible to use the promocode. However then pm unexpectedly began offering a $40/15gb plan in self serve for existing customers to change to either immediately or by scheduling a change plan on next renewal. When you click change plans and "4G" plans the existing $40/5gb plan appears. You have to use the arrows to scroll thru the plans. The very next plan is the limited time offer $40/15gb plan. Schedule your plan change on next renewal to that plan. 

[torontokris]

How can you have an existing activation?

Activation is a new customer / line. Plan change is existing members

[torontokris]

It's one or the other can't have both promos either 15gb/$40 or 12gb extra data for 12 months I suggest the promo plan as it will last longer than 12 months.

[walker1]

@aavenger 

Sorry but you were told wrong by whoever told you that.

Switching to the new $40 plan with 15GB data is a way better deal, since the extra data isn't just for 12 months.

You get the extra data for the $40 plan until you ever switch to another plan in the future.

[aavenger]

So I cancel my account ?

could you refer me to a cs_agent 

does not make sense 

[Metal1967]

@aavenger  The 40$  15 gg plan is.. the 12gb12month promo as your title says is not

[aavenger]

I was told it was for new or existing 

[Metal1967 · Accepted solution]

@aavenger  The 12 gb 12 month bonus was for NEW activations only.. 

[darlicious]

@aavenger 

You can't use the promocode in self serve. As long as you scheduled a change plan to the $40/15gb plan you are OK.