11 days without PM service - this is getting ridiculous

[GillianX]

Same request again - Can any Mod help and resolve the issue? 

I am  tired of typing the same message again...Just coping and pasting here...

Ported from Speakout pre-paid Nov 18. Can make phone calls or send texts...but unable to receive calls/texts...

I have sent private messages with needed information to mods, no response at all...Opened a ticket as well. Ticket #2007-8586.

Please is there any mod available to help with my porting request? Much appreciated! @Mary_M@Shazia_K@Saray_O

[Rockdaddy22]

@Zadem start a new thread stating your issues, hopefully we can get it fixed in the morning. Put 14 days in the heading

[Zadem]

Like many here, I have a service 14 days with a failed port.  I will be saving significantly over my prior plan, I sill have a level of service on my prior providers SIM.  I have a private message submitted, I have an email form submitted, one of them will take care of it eventually though I would have preferred quicker.

[oilblue99]

@Myxx

Try these steps -- basically create an account instead of signing in. While porting is mentioned, self registration can work for assigned / new numbers too if you know the assigned number. Might work, and is quick to try.

If that doesn't work, Mod intervention is definitely required. Next would be sending a private message to one Mod (not all), with the required information, but you have already done that...

I hope they contact you soon!

[Myxx]

13 Day's here..  Opened ticket , PM'd  with no success 

[Rockdaddy22]

That's 2 resolutions I've seen this morning:) I'm sure there more.

[GillianX]

My issue has been resolved. I am enjoying full service from PM. Thank you so much for your help @Saray_O

[cj1221 · Accepted solution]

My porting takes 2 weeks, there is nothing happened. And they agree refund to me, but 2 WEEKS passes there isn't any cent back and no reply. They may return it in next century I think @Shazia_K @Jeremy_M

[Rockdaddy22]

You've done the right thing, you just need to wait a little longer. They've been fixing issues just like yours everyday.

[illuty]

I just don't know how to get moderators to solve our issue...I have problem of porting my number since last Saturday...If they have no time to fix it...they can simply tell us how to fix them or just get one person specialist in solving each problem so that i don't need to be that confused and keep sending msgs to different MOD but no respond in returns

[tony701ai]

Same situation as the original poster.

Able to use data, but no SMS or calls.

Coming from Speakout pre-paid, I sent a port support 3 weeks ago using their online form, no reply.

Sent another one last week, no reply.

Sent a private message via this forum to a mod. No reply. Seriously!! This is ridiculous! I would never bother with such services if I knew earlier that it's this bad, not to mention another phone company is offering the same promotional deal. This sucks.

And it's not just me! My wife's is also on speakout, and she is in the same boat going into PM. Aghh...

[Rockdaddy22]

That's great news, did a mod solve it for you?

[Gwm]

Issues resolved. Thanks for the help guys. Hopefully PM will be awesome like it looks like it can be. 

[Gwm]

Thanks for the info. I'll check it out. 

[Gwm]

Thanks for the info. I'll check it out

[Luddite]

A coping strategy if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Not really any consolation I know.

[Gwm]

What.

[GillianX]

This is crazy...

[GillianX]

Thank you again for being so kind to help. Hopefully i can get some help today:)

[Rockdaddy22]

So you're completely without service? I'll tag @Shazia_K I don't know if she'll have time today, she's swamped obviously, maybe she could take a look at these cases.

[GillianX]

Thank you. I wish too. 

[mikado0401]

Same here... I am basically on the same boat and no one can find me nor I can find anyone by phone...

[Gwm]

My Rogers sim doesn't work anymore. I tried that. My phone shows I am on the Public Mobile  network, I can't make or receive calls or use data.

[mimmo]

have you tried using your old sim cards.  if they work use those till the mods get to you.  PM will adjust the billing cycle to your port in date so you are not paying for two phone lines.

[Gwm]

You're not kidding. Lol.  

[Rockdaddy22]

Hopefully these can get resolved today

[Gwm]

I will send an other PM to a different Mod. I did do what that link said to do last week. Thanks for the reply. 

[GillianX]

extremely furstrated!!! We are getting no customer service at all... 

[CaNuCk07]

@Gwm  Best to start your own thread and more importantly send a private message to the moderators in ortder to get your issue resolved.

In your private message make sure to include the relevant information from teh below thread.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Gwm]

Hi am having the same issues after coming from Rogers.  I need a cell phone, much like everyone else. But most of all it would be nice for some help and service. 

[GillianX]

I activited my PM sim card last Friday, and then chose to port my number from previous provider which is SpeakOut. Having problems since ported - unable to receive incoming calls/texts, specifically i receive no notifications for incoming texts, and all incoming calls go directly to my Speakout voicemail...but i can make outgoing calls and send texts...data works fine.

Sent private messages to a couple of Mods promptly after I encourtered the problem..Submitted an online form too...Unfortanately nothing got back to me yet...

I understand that the mods might have been swamped because of the large volume of customers during the fall promotion...However I truely hope someone from the support team can respond to customer's concerns/problems efficiently...Getting no acknowledgement for 6 days seems unacceptable.