No service since "9" days BUT PM sent me a Public Mobile Survey email. :-)

[Mayfieldfan]

[crazycolby]

good to know that your issues are resolved.

[Mayfieldfan · Accepted solution]

@Parady_i

Apologize for late reply. My issues are resolved by other MOD. Thanks

[Parady_i]

Hey guys,

We're really sorry to hear about all the troubles that PM is currently experiencing also for the late reply to your questions.

@Mayfieldfan, are you stil still experiencing issues with your phone? If you do can you please send me your phone # and account # by private message?

@oilblue99 and @NDesai thank you very much for trying to help out our customers.

Thank you!

[oilblue99]

@NDesai

OK. I guess I took that page too literally. That a symptom of failed activation was no service (so the path could work), while some service to other phone numbers meant failed port-in (so Mods required). Sorry for confusing the matter.

[NDesai]

@oilblue99 We can never know whether the port request is failed, stuck or partially went through. Those steps worked for some....so giving it a try woudn't hurt specially when they will have to wait long until mod replies. 

[xinit0]

Telus sent me a survey request after I asked them to humor me and tell me what they'd offer me for a couple decades of loyalty. Yeah, I hope the survey form isn't just multiple choice.

[oilblue99]

@NDesai

Via Luddite's posts I found the original post from renof outlining those steps.

Note that tying it together with the troubleshooting steps in this post from db519 shows why it works sometimes, and not others (see the "Definitions" section):

- failed activations -- might work

- failed port-in -- Mod help required

Anyway, hope that extra info helps.

[Mayfieldfan]

@NDesai

I tried that earlier and didn't work as I was getting the error.

[NDesai]

While you wait, may be you can try this: http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-...

[Civic_E]

Be honest!

[Mayfieldfan]

Good Morning @Mary_M,@Shazia_K.

It’s day “9” and still stuck with port issue (No receiving calls/text). Sent all the information needed via PM. Please give me an ETA. It’s frustrating not to know when this will be resolved.

Thank you and have a nice weekend.