01-29-2024 10:49 AM
Hi there!
I was deducted 10$ today from my card and I do not know for what it was deducted
It is mentioned "automatic top up"
Which I didn't do. And my package should be 30 $ so I don't know what this 10$ bill is for ?!
01-29-2024 12:49 PM
@Arini Did you have any credits on your account? If you had $19 in credit I could see you being charged $10 to make up the balance of your sub.
01-29-2024 11:17 AM - edited 01-29-2024 11:22 AM
Renewals are running late they are admist debiting accounts now. wait until after noon and check your account again it should be displayed correctly then.
Edit: I just checked my account and payment has been debited. You happened to login just as autopay was engaged on renewing and debiting your plan payment.
01-29-2024 11:11 AM
then when I checked, may be I have a pending payment or there is a problem with payment, I found out that the payment needed is Zero .. so I don't know what is going on here
01-29-2024 11:09 AM
and now it shows that my subscribtion is on hold !!
01-29-2024 11:04 AM
Today. Jan 29
01-29-2024 11:03 AM
When is your scheduled renewal date?
01-29-2024 11:03 AM
Yes it shows on my public mobile app
01-29-2024 11:00 AM
are you certain the item was from Public Mobile ? Are you a recent new PM'er...did you cancel your old cell plan ?