S7 - Phone will NOT receive or send MMS

[SMBrossard]

Current issue:

Phone can receive MMS but cannot send MMS.

Previous issue (now half fixed): 

Phone could not send or receive MMS. I put some additions onto my APN which eventually fixed the receiving issue, but did not fix the sending issue. 

Phone:

Samsung Galaxy S7 - Verizon Unlocked - Brand new and started using Oct 31 2017

Trouble Shooting: 

• Resetting did not work
• Placed SIM in previous phone - Motorola G4 - MMS could receive and send with no issues.
• Girlfriend has a Galaxy S7 as well - Bell Mobile, unlocked manually, currently using Public Mobile as well - but has no issues sending or receiving MMS.
• Downloaded and used TEXTRA (3rd party app) - Still did not send MMS
• All basics trouble shooting has been done as well - Data is turned on, ect. 
• Changed Access Point to this below

 

Thank you for your time and I hope someone can help me figure out why my phone cannot send MMS

[funto]

A similar thing happened to me where I had my mms messaging working but then inputed different apn settings to test something. After I switched back to my original apn settings, my phone could no longer send or recieve mms messages. Were you able to fix the issue when it happened to you? Thanks!

[sheytoon]

Awesome! Looks like you had a typo in the original screenshot (hhtp instead of http).

[Taekgun]

Glad you got it working.

[SMBrossard · Accepted solution]

@sheytoon, @Taekgun @CS_Agent

Thank you for your help. I ended up asking a friend to have a look at my phone, and he solved the problem. 

Here are the APN settings that worked for me: 

[sheytoon]

@SMBrossard

Have you tried changing the CSC to TLS (Telus)? It would remove Verizon restrictions from your phone's software.

[CS_Agent]

Hello SMBrossard,

Thank you for reaching out to us.

In order to better assist you, please send us a Private Message.

Cheers

Abdoulaye

[Taekgun]

Odd, well then this is likely a back-end issue that the mods need to take a look at.  I've just testing mine and I've sent and received and MMS with those APN settings.

I'm sure you know, but use this link to send the mods a private message: @CS_Agent

[SMBrossard]

@Taekgun

I tried your APN and it did not work, the MMS would not receive and it would not send as well. 

A bigger issue now is that when I put my old APN in, my phone no longer receives MMS, when before it was only an issue with sending. 

I have now gone back a step in my progress 

When you say you "reset" your phone, is this a factory reset? or simply restarting the phone?

[Taekgun]

@SMBrossard

I'm also using an s7 on PM, using the Canadian version of the phone (SM-G930W8) but our APN settings should be the same.  I was having this issue for a day or two but re-entering the APN and a reset appears to have done the trick for me.

See below for my screenshots: