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Great Neighbour / Super Voisin

No data

iPhone 6+, with ios12.1.

 

I’ve turned wifi off, made sure the apn setting is sp.mb.com and made sure data and LTE are on and do not have data.

 

I put the SIM card in my other iPhone 6 and still did not have any data.  I put the sim card from my iPhone 6 (which has data with PM) into the iPhone 6+ and there is data. 

 

This leads me to believe that there is something wrong with the network.

 

My plan should have data, although I can’t confirm that because I’m unable to view the plan details.  An error message comes back saying:

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

 

Any help to get data working on my iPhone 6+ would appreciated. 

 
Oracle

Re: No data

 
Oracle

Re: No data

@TerryPeth, in the troubleshooting I would start by looking into the self serve account.  As trivial as this may be, if there is something not right in there so the APN settings changes won't do a thing.  

Great Neighbour / Super Voisin

Re: No data

Everything seems to be in order on my self serve account.  Although I'm not sure exactly what I should be looking for.

Mayor / Maire

Re: No data


@TerryPeth wrote:

Everything seems to be in order on my self serve account.  Although I'm not sure exactly what I should be looking for.


Can you see the plan details now? Does it show that you do have data? Have you possibly used all of your data? If you don't see it further down on the overview page then maybe you used it all.

Great Neighbour / Super Voisin

Re: No data

 APN sp.mb.com

Username <blank>

Password <blank>

 

Network carrier Public Mobile 34

 

Have reset network multiple times 

 

I have 2 iPhones, a 6 and a 6+, 2 different PM plans.  The plan for the 6+ has no data and it should have 1 gig based on the plan details.  The 6 has data as it should. When I swap sim cards and put the 6+ card into the 6 still no data. And the 6 card into the 6+ there is data.  So you would assume there is something wrong with the account. 

 

Mayor / Maire

Re: No data


@TerryPeth wrote:
So you would assume there is something wrong with the account. 

 


No you wouldn't. If you've used all your data then it disappears from the overview.

Mayor / Maire

Re: No data


@z10user4 wrote:

@TerryPeth wrote:
So you would assume there is something wrong with the account. 

 


No you wouldn't. If you've used all your data then it disappears from the overview.


Please post a screen shot of your overview.screen without your name, phone number,email addres or account number etc.  We will take a look.

 

When was you last renwal date?

When did you found out that you did not have data connection?

Great Neighbour / Super Voisin

Re: No data

That's it!  There is no data left in this cycle.

 

Thanks for your help. 

Mayor / Maire

Re: No data


@TerryPeth wrote:

That's it!  There is no data left in this cycle.

 

Thanks for your help. 


@TerryPeth definitely the most common source of "hey my data stopped working, what the heck?" type of questions we see here in the community.  You're in good company for not realizing it, since it's completely uninuitive that your usage amount disappears from the Overview page once consumed.  


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