We’ve made some exciting updates to Self Serve

[Jeremy_M]

Hey Community,

We’ve made some exciting updates to Self Serve, including a full make-over! We’re hoping you’ll agree that along with loving our new look and feel, you’ll also find our new Self Serve easier to navigate, making it a much better experience overall.

So log in to Self Serve https://selfserve.publicmobile.ca/, check it out and comment with your feedback. Let us know if you experience any issues so we can make the necessary adjustments.

Your Public Mobile Team!

[Jeremy_M]

@Martin

Confirmed that they are working on it 🙂

[Martin]

Hi 778,

Jeremy was able to login after replacing my password with a temporary one. Unfortunately, I was still unable to login.

In order to avoid too many cooks in the kitchen, I'll await Jeremy's response.

I appreciate your reply.

Cheers.

[7789849803]

---

@Martin wrote:
@Jeremy_M,

Can you confirm that specialists are trying to resolve the problem of my not having access to my self-serve account?

Thanks.

---

@Martin The issue with not being able to log in will require a simple password reset (atleast it did for me). Please send a webmail with all your identifying information for them to authenticate. They'll hopefully reset the password for you within a few hours.

[makkahn28]

So far, I seem to have full access to my Self-Serve account. Email validations, Yes that needs to be corrected, as I even can't receive in my email

[Martin]

@Jeremy_M,

Can you confirm that specialists are trying to resolve the problem of my not having access to my self-serve account?

Thanks.

[Jeremy_M]

@terrilin @deltatux @NDesai @IWIK

Hey Folks,

Thanks for the feedback..it's great appreciated! Quick update: We are still working on the issue with the email validation from Self Serve. (No worries, you will not lose access to your accounts )

With the above being said there should be no issue with changing or future dating your rate plan. I guess if there is a problem - I will hear it here first

@deltatux The Community at it's present state should be adapted for mobile as well? What  is your experience with this? I do agree we do need a Public Mobile App! Hopefully sooner than later

[IWIK]

I've been waiting for the email for a few days now, guess it's not coming.

[terrilin]

@AndroidDav3 No I haven't received the email, it's been 10 hours now, gonna keep trying. My plan's last day is Dec 23. I made the change of my plan and auto pay setting a month ago. It will be interesting to see if all the changes will be applied to my account after. 

[deltatux]

@Jeremy_M, there really needs a mobile version for the self-serve portal. Since there is no mobile app for Public Mobile, this is a huge need. A mobile version of the website also ensures compatibility with all mobile devices as well and is likely cheaper to develop than an app for each platform.

[AndroidDav3]

@terrilin Did you receive it? (Validation email). I tried a couple days ago, didn't get it. Also tried again this morning.

I see some people have had success changing rate plans, Gotta try that this week, Dec 5th is last day of my current plan and want to move to 90-day autopay.

I'm more worried about something going wrong with porting phone# from Bell and setting up autopay. Hopefully doing all 3 things at once doesn't find a glitch. Then again, not the end of the world if my phone# is down for a few days, not many 'after hour' upgrades/projects going on at work this time of year.

[terrilin]

@Jeremy_MStill waiting for the validation e-mail (more than 20+ mins, using gmail), but I'm happy to see the new makeover, PM is getting there! I'm positive that the validation e-mail is on its way! Thanks for the hard work everyone 🙂

[NDesai]

I am now able to change my plan from my account. 

Thank you PM for fixing this problem. 

[VK]

Hi @srlawren I appreciate for sending me the link. However, many folks have been asking about this idea for long time now. But, didn't see any positive thing happening on this... would be nice if someone from PM take notice of this and develop app soon along with these new updates on website.

[srlawren]

Hi @VK : Please up-vote the existing App suggestion here to voice your support:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Community-Self-serve-App-development/idi-p/...

Thanks!

[VK]

Hi Jeremy - Is there any plan for PM app? Because app will be much more handy and convenient to topup account. Just think about it as it has been long awaiting thing and I can certainly say that more folks will be interested to use it rather then traditional laptop or computer to access the account.

Thanks

VK

[Chicklets]

Just changed my plan on selfserve.  It's up and running.

[7789849803]

Yep - this is a known issue. Nothing to worry about.

[makkahn28]

@Jeremy_M, I sent you a few pm's on the Self-Serve issues I told you about

[makkahn28]

@Jeremy_M, The latency is still 10-15 secs too long. Hoping that it will be reduced to the 2-5 sec range

[Daniel]

Hi @teletrong1,

As funny as this may sound, it's normal!

The Public Mobile teams made some major changes in the selfserve area and hits is one of the bug that need to be fixed.

[Chicklets]

My wife is with Koodo prepaid and it worked fine with them

[teletrong1]

i get email at a gmail address and i've scoured all my folders and spam folders for it. i never have actually received one despite when logging into my account, public-mobile says 'you haven't confirmed your email address yet'

any way to resolve this?

[makkahn28]

Hi. @Jeremy_M, I have just checked and tested, Email confirm doesn't work yet.

Latency is also a bit slow, requires more tweaking

[NDesai]

Working much better now.

I was able to change cc without any issue.

But, I still can not change my plan and no progress on that for past week.

[youbme]

@Jeremy_M, nothing for me either...already tried twice and gave it a good 20 minutes, checked my spam folder.

[yads]

I had tried this before and I definitely did not get an email.

[Daniel]

---

Maybe I called wolf to soon

Thanks to all - for your help on this! It's greatly appreciated!!

Cheers!

---

lol! I'm still waiting for the message (a little above 10 min with Hotmail).

I sincerely hope your MX server didn't get banned by hotmail or gmail for too many email verification send. Hotmail can kept a IP blacklisted for more than a month after it's quiet down...

[Jeremy_M]

@Bigmac @srlawren 

Maybe I called wolf to soon

Thanks to all - for your help on this! It's greatly appreciated!!

Cheers!

[Bigmac]

Hi @Jeremy_M I haven't received email and it 10 min. It is not in my spams either. I use gmail