12-01-2021 09:31 AM - edited 12-09-2021 10:00 PM
[Update]
Thank you for your patience. We’ve received a lot more excitement than expected.
If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your holiday offers.
Hey Community,
The season of giving has arrived and we’ve got some amazing things to give🎄.
Our holiday rewards are back and we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST.
This holiday season we’re excited to share some awesome rewards:
I’m an existing customer; how do I redeem my holiday gifts?
I’m not a customer yet; how do I redeem my holiday gifts?
What else you need to know:
For more information, about More is Merrier please click here
Wishing you a happy and rewarding holiday season - from us, to you!
- The Public Mobile Community Team
12-08-2021 05:38 PM
@popping I guess replying to 611 also works? they that "express" lane get you the bonus instantly?
12-08-2021 05:37 PM
I received my "More is Merrier" add-ons text message from 611 (not 4911) this afternoon.
Thanks PM
12-08-2021 05:30 PM
Absolutely, Yes!
12-08-2021 05:01 PM
@darlicious Thanks for the tip about screenshotting my plan details incase it goes into the one time data instead of the 2 GB recurring bonus!
12-08-2021 04:53 PM
@softech wrote:
@esjliv wrote:
@CountyDownIeUk wrote:
@ncdjnguyen wrote:Hello, I didn’t received the text for holiday bonus of 2 go data and 500 min international talk.
Texted YES to 4911 but it wouldn’t work because I never received the text.
Your solution is here!!
@CountyDownIeUk - I really liked the flashy Breaking News report.
And, I tried it on one of my accounts that did not receive the text yet, but to no avail still nada.
So, as computergeek mentioned before, I think PM has to have it logged in their system first, or invited to accept the gifts first, before YES is accepted.
I. Will. Wait.
@esjliv It's a Game of Patience... 🙂
If a text isn't received, I will go all "Squid Game" on PM. 😎
12-08-2021 04:40 PM
@esjliv wrote:
@CountyDownIeUk wrote:
@ncdjnguyen wrote:Hello, I didn’t received the text for holiday bonus of 2 go data and 500 min international talk.
Texted YES to 4911 but it wouldn’t work because I never received the text.
Your solution is here!!
@CountyDownIeUk - I really liked the flashy Breaking News report.
And, I tried it on one of my accounts that did not receive the text yet, but to no avail still nada.
So, as computergeek mentioned before, I think PM has to have it logged in their system first, or invited to accept the gifts first, before YES is accepted.
I. Will. Wait.
@esjliv It's a Game of Patience... 🙂
12-08-2021 04:34 PM
@CountyDownIeUk wrote:
@ncdjnguyen wrote:Hello, I didn’t received the text for holiday bonus of 2 go data and 500 min international talk.
Texted YES to 4911 but it wouldn’t work because I never received the text.
Your solution is here!!
@CountyDownIeUk - I really liked the flashy Breaking News report.
And, I tried it on one of my accounts that did not receive the text yet, but to no avail still nada.
So, as computergeek mentioned before, I think PM has to have it logged in their system first, or invited to accept the gifts first, before YES is accepted.
I. Will. Wait.
12-08-2021 04:24 PM
@Coffeemonster wrote:I have the same problem , after reply “Yes” I still have not received the bonus for this year 2021 . I have been waiting for 3 days now. I still have unused data 2 GB from last year and few minutes LD from last year. Do I still qualify for this year program .. …?
@Coffeemonster - yes, most certainly you will quality even if you have unused addons or gifts.
Keep an eye out on your self serve account for the addons.
I still have not received the text on one of my accounts...and am trying to wait patiently. 🙄
The deal is, if you don't see it after December 15th on your Self Serve contact CSA's...poor CSA's after December 15th. 😯
12-08-2021 04:19 PM
I have the same problem , after reply “Yes” I still have not received the bonus for this year 2021 . I have been waiting for 3 days now. I still have unused data 2 GB from last year and few minutes LD from last year. Do I still qualify for this year program .. …?
12-08-2021 04:07 PM
@Korth wrote:
@rossputin wrote:It's a shame you can't block users here.
You can block users here. That is, you can't block them from making posts, you can block their posts from appearing on your screen (when you're logged in). Just click on the offending user profile and click "Ignore".
It seems it only applies to private messages. Thanks anyway.
12-08-2021 03:58 PM
@vencott wrote:Where can I call with bonus minutes ?
12-08-2021 03:58 PM
@vencott wrote:Where can I call with bonus minutes ?
12-08-2021 03:56 PM
@CandD2685 wrote:I activated my More is Merrier today. I can see the gifts are on my account . But when I tried to call the USA it said I had used all my minutes? Ideas??
@CandD2685 Have you tried rebooting or toggling airplane mode on/off first?
12-08-2021 03:55 PM
Where can I call with bonus minutes ?
12-08-2021 03:54 PM - edited 12-08-2021 03:57 PM
@Laura3907 wrote:I replied *stop* after receiving this SMS message two days ago. I was wrong. Now I change my mind and hope to continue to receive such messages. Can you change the settings for me? Thank you!
Not sure if it'll work...but text YES to 4911. Let us know if it works for you.
edit...here's a link to CSA assistance, if that suggestion failed...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-08-2021 03:52 PM - last edited on 12-17-2021 09:26 AM by J_PM
I replied *stop* after receiving this SMS message two days ago. I was wrong. Now I change my mind and hope to continue to receive such messages. Can you change the settings for me? Thank you!
12-08-2021 03:47 PM
I activated my More is Merrier today. I can see the gifts are on my account . But when I tried to call the USA it said I had used all my minutes? Ideas??
12-08-2021 03:40 PM - edited 12-08-2021 03:43 PM
@imisstraveling wrote:Thanks for your reply. so this 2GB and 500 minutes will be there as long as I dont finish it?
@imisstraveling Yes that's how it works. You use your plan mins/data first and if you've depleted those before your renewal, then the add-ons get accessed until the plan renews and resets everything again.
Edit: BTW, the 500 mins is useful for international calls to those countries on the list but can also be used for calls within Canada, although it's probably better to purchase the $5/500 Canada wide mins add-ons if you are on one of the limited mins plan like the $15 plan and keep those free 500 mins for international calls.
12-08-2021 03:39 PM
Thanks for the clarification.
12-08-2021 03:39 PM - edited 12-08-2021 03:42 PM
@WRXFiles wrote:This is awesome - yay! 🙂
But I got the offer, and my wife didn't... boo... 😞
(our accounts are of the same multi-year age)
Should she just wait, as it may roll in before the 15th? Or should we ask someone about it?...
Should be notified by SMS text any time between now and Dec 15th. If not by then, just reach out to CSA and they'll make it right for her.
12-08-2021 03:39 PM
@WRXFiles wrote:This is awesome - yay! 🙂
But I got the offer, and my wife didn't... boo... 😞
(our accounts are of the same multi-year age)
Should she just wait, as it may roll in before the 15th? Or should we ask someone about it?...
@WRXFiles Yes, she'll need to be patient as the roll out doesn't complete until the 15th.. 😊
12-08-2021 03:38 PM
Thanks for your reply. so this 2GB and 500 minutes will be there as long as I dont finish it?
12-08-2021 03:37 PM
12-08-2021 03:37 PM
This is awesome - yay! 🙂
But I got the offer, and my wife didn't... boo... 😞
(our accounts are of the same multi-year age)
Should she just wait, as it may roll in before the 15th? Or should we ask someone about it?...
12-08-2021 03:36 PM
@imisstraveling wrote:What is the validity of add on bonus? Does it expire after a certain time?
@imisstraveling All add-ons (except for 10 day US roaming add-ons) don't have an expiry date but will stay on your account until completely depleted. The other exception is promo bonus data add-ons which might come with particular conditions at time of sign up.
12-08-2021 03:35 PM - edited 12-08-2021 03:35 PM
@imisstraveling wrote:As title says, What is the validity of add on bonus? Does it expire after a certain time or valid till I have the connection?
You get 2GB of data to use...stays on your account until you use it up. Then there's 500 minutes of International calling...same thing. Stays on your account until you use it up too.
12-08-2021 03:33 PM
As title says, What is the validity of add on bonus? Does it expire after a certain time or valid till I have the connection?
12-08-2021 03:31 PM
What is the validity of add on bonus? Does it expire after a certain time?
12-08-2021 03:25 PM
New activations will get their holiday add on gifts automatically added to their accounts within 7 days.
The 2GBBONUS recurring plan data will be added to the "my promotions" section of your overview page within 72 hours of activation.
Welcome to public mobile!
12-08-2021 02:46 PM