Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Mapleleafer]

This is a very bad move that Public Mobile will regret.  They are losing 3 legacy customers from my immediate family who also brought in a lot more family and friends via recommendation.  They will all be leaving now as well.

Without your old rewards system for us, there are a lot of better options out there.

I will also be filing a complaint with the CRTC and recommend everyone else does who was on the old rewards system.

This was complete smoke and mirrors from Public and it will be a shade of its former self.  They still have time to reverse this decision and I think it's in their best interest if they want to even stay above water after the fallout of this if they go through with it.

[EricinQc]

No. No, thank you. Not interested and not accepting this change.

I was not shopping around as I was a satisfied customer.

Do you want me to keep doing business with you? Your call.

[little_C]

I am so disappointed in Public Mobile. Before this, I had no hesitation recommending Public Mobile to friends looking to switch carriers. Now I can't see staying with a company that has no regard for customer loyalty, let alone recommending them. The "bonus" data that expires in 5 months is just a slap in the face.

[geeloo]

Folks,

PM had to walk back on a proposed price increase back in 2018 because enough people complained and got tons on negative publicity.

https://productioncommunity.publicmobile.ca/t5/Announcements/A-letter-from-Dave-on-the-infamous-40-f...

Maybe customers can still win out like last time?

[yelopage]

My response to this reward program change: I will port out my 4 lines from PM from the day I am moved to the new reward system.

[gates59]

I have been a long time subscriber but will be leaving now. What a joke. You will loose a lot of people because of this. 

[ON4EKE_]

I don't feel like a valued customer with this change. The bonus data means nothing! I was given extra data with a 30day expiry date a few months ago and I didn't even make a dent. I can barely use the 250MB on my $15/month plan. With the loyalty credits, autopayment, and referral bonuses, I was paying $3/month. After the change, my monthly bill increases 5x and will have to manually apply these points towards my bill... how is that showing you value loyal customers by making the process more convoluted? Not to mention being penalized for being a loyal customer.

All my referrals are seniors who needed my active involvement just to sign up for PM to replace their landlines.  Have you thought about those loyal customers who rely on automated services and predictable bills who aren't well versed with technology?

[public_999]

I upgraded from a $15 plan to a $40 plan a few days ago.  I just received the email and I'm only getting 5 gigs!!  Typical Public Mobile rollout!

[d3rdonnergott]

Didn't even know about Fizz. Thanks for the post! Probably going to try it out.

[emil579]

This is incredibly disappointing. The new points program very obviously does not allow subscribers to save as much money and looks terrible. We can't even use the "bonus" data. I'd like a $50 credit since that's approximately how much I'll be missing out on per year being forced into the new program. CCTS complaint here we come. 

[PopcornHead]

If you are going to file a CCTS complaint make sure you take the time to submit a ticket to a Customer Service Agent first to try and see what Public will do to try and resolve the issue. As part of the CCTS complaint process is you have to contact the provider first to give them a reasonable opportunity to resolve the conflict. Also, the more feedback they get directly and overwhelmed agents, hopefully more they realized they did not make a good choice.

https://www.ccts-cprst.ca/lessons-from-the-public-mobile-price-increase/

[Bryan5]

I’ve never even used the community section but this new change is so ridiculous I had to make my username to comment on this. 

I used maybe 5gb of my 40gb per month. 240gb as a “gift” that expires in 5 months in my situation is like saying “were giving you more air to breathe for 5 months and after that we’re going to take it back but were charging you 5 extra dollars per month indefinitely!!!” 

I held back on so many great Boxing Day offers from other carriers because I’ve had no issues with PM. Will be switching carriers ASAP.

[architect]

Time for me to move on to another provider 👎

[PopcornHead]

I am really disappointed in this change Public Mobile is forcing on to is long term loyal subscribers. I have been a big promoter for friends to try out Public and appreciated how they treated loyal customers previously. Yet in the last year with no bonus given at Christmas (like in previous years) and forcing customers to change from the original points plan it is making me to look at changing to another service. I will also be looking at getting all those I referred to the program to change as well. Public you will be losing a lot of loyal customers because of this change.

[Camera4617]

I never thought about filing a complaint against PM, as if I wasn't happy, I'd leave, but now after how they handled this forceful change of rewards, by removing optional bonus of month with PM * 1pt just a day before announcement, by giving us data that we cannot use as 'special bonus', I just filed a complaint to CCTS. This might not do anything, but I cannot just sit and do nothing while being treated as I (we) am.. I hope they will lose some money by this complaint, and even if not, at least I did something. Plus, will be looking or any better offer 'as a new customer' from any other providers.. Thank you PM

[Michael6666]

CCTS is the way to go.

Structure the request as a change to the original agreement where the discounts were progressive.

They promised 5$ off per month after 5 years and then pulled it away for some after not even reaching 5 years. Clear bait and switch if you ask me. It was a discount program that attracted many of us. 

I also asked for 50$ credit if there is no way the discounts will be reinstated.

At least it will give me a few months of credit if anything.

Public mobile, don't make forward looking promises! It's a disgusting business practice and my CCTS will hopefully, at minimum, cost you some time, money and effort to compensate my loss. 

My future provider, fizz, actually refers to never increasing plan rates in their contract as long as I don't change plan, now that's a refreshing way to do business. 

[Wolfcore]

Just remember, you're GOING TO LOVE PUBLIC POINTS! 🤣

[Salvo1]

There's your beautiful screen shot guys 30 gig gone in 150 days loyalty down the drain !!!!!!?

[Moppitt]

So, I will receive bonus data with new rewards program...unsure how much.  Its only good for 150 days and is only used when I've exhausted my already banked data, which makes it useless!  Very sneaky!  Let me use it first and it has value.  Useless perk.....

[fleety15]

Also disappointed with this news.  I have referred many family and friends to PM over the years.  For me the losing the autopay is a wash or close enough when I get the 5% back. And referrals are even between the two systems. 

The biggest problem for me is that since I am a loyal customer and have stayed with them for multiple years I am getting screwed over now.  I am at 4 years so now I am losing around $40/year on discounts. 

And a special thank you of extra data with an expiry date!!????  What gives I still have the bonus data from the christmas holiday gifts that they used to do.  Take that special data gift and keep it.  Give 100 - 200 points which would cover the cost of moving to the points program and would be something useful for me to have instead of something that I will never use and will just expire.  Or update your points program to actually reward members for staying with you. 

I found out about this from another PM customer who has received the text.  I haven't received an email or text yet from PM.  Says a lot that they are not really letting everyone know at once.  

Poor move PM. 

[Wolfcore]

Oracles are customers, but they are customers who are paid $20 every month for their services. He was just making a cheeky comment about how PM is going to lose so many customers from this situation, that PM won't need their help anymore.

It's also reasonable to assume that these oracles would want to protect the people paying them money each month.

[Salvo1]

 Theres your beautiful email screen shot from public mobile.  30 gig 150 day  lol 🤣🤣🤣🤣🤣🤣 

[Salvo1]

 i just got my good news email lol 🤣

About the amazing point system. Lol 🤣🤣🤣🤣.     How nice thay are taking away my discounts and giveing me 30gig    and it's gone in 150 days how sweet of them.      And giveing me scrap discounts in return every month !!!

edited by computergeek541:  As per terms of service, inappropriate language has been removed.

[Soon-ex-PM-user]

Thanks.  So is it ok to contact CCTS ?  or not recommend to contact CCTS according to you, Oracle ? 

[Freddy003]

I will pay an extra $ 7.°° every month  .... plus tax =   $ 8.05  ... but I will only get $ 1.25 in Points   

Rewards are better than points 

[computergeek541]

---

@Soon-ex-PM-user wrote:

It looks like a few 'Oracle' users do not want us to contact CRTC or CCTS.  Why is that?  FYI: PM probably won't need that many Oracles after the current fiasco. 

---

The CRTC does not handle complaints between customers and carriers. If you contact the CRTC, you will receive an automated reply infroming of that.  As for oracles, they are customers.

[Wolfcore]

As far as I know, each complaint costs them around $120 too (probably more now). If even just 1000 subscribers file a report, that's 6-figures right there. False advertising has consequences. So not only did they destroy their reputation with this decision, but it could very well end up costing them far more than anticipated. 

[pm-smayer97]

BUT again, each application that is accepted by the CCTS WILL cost PM for the CCTS processing fee, regardless of the outcome.

[Soon-ex-PM-user]

It looks like a few 'Oracle' users do not want us to contact CRTC or CCTS.  Why is that?  FYI: PM probably won't need that many Oracles after the current fiasco. 

[Cricket1013]

This is extremely disappointing and I will be looking to switch to a new provider and encouraging my referrals to do the same.