Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[jimbobs2023]

Just to be precise, if PM billed your Visa for a service not provided, you contact your Visa card issuer (your CC provider) and request a chargeback. When you're doing this, you may get pushback from the agent because it's work for them but don't accept that.  It costs them nothing except a little effort.  Once the chargeback is applied, it's up to PM to dispute it through their CC merchant account.

[NoseyNick1]

I appear to have been able to port out my number - asked fizz to begin the process, got the "are you sure" text, replied "Yes", did all my other fizz setup... but then wanted to log into PM to make sure everything had been deactivated, do one last check of my usage / etc, and then assumed I could switch off my subscription.

... but indeed still struggling to log into PM, and still presented with the banner saying "Our services are getting an upgrade. From 12:00 AM EST to 10:00 AM EST on November 10".

So... I hope I'm properly deactivated at the PM end. Wasn't expecting the port-out to completely deactivate everything on the PM end, and in any case wasn't expecting a maintenance banner to be there 10hrs after the maintenance is supposed to have completed.    😐

I guess worst-case, I file a VISA dispute against PM as well?   🙄

[hTideGnow]

hi @NoseyNick1 

you said you have loginpeoble in another post.  So, you were able to login?  Were you able to l port out the number?

[NoseyNick1]

After taking far too long to consider my other options, i have left PM today, almost entirely because of this disloyalty program.

See y'all, was fun whilst it lasted.  🖖

[NoseyNick1]

Taken my time, evaluating my options and using up some leftover data, but the above - flushing your loyalty scheme down the toilet, being so disloyal to your most loyal fans and customers - is the main reason why I have left PM today.  See ya over on fizz, referral code NLGET if you wanna join me.  🖖

[hTideGnow]

hi @Suee you don't need to go if other carriers do not have a better deal. And remember, if other carrier provides you with the same plan and same price, you still save 5% here

[Suee]

I'm not Impressed at all since the new rewards plan was introduced I lost 4yrs of data savings to use for emergency  but No I was givin 250Gb credit  instead but forced to use it immediately and I only had 150days to go through it all all while I was still paying for 75Gb/month for $50 what A TOTAL JOKE!!!!NOT HAPPY AT ALL!LOOKING FOR A NEW CARRIER ASAP ..

[Richard1231]

Nope 

[Richard1231]

Not at all now

[hTideGnow]

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@mikasik2 wrote:

So.. are we loving public points as much as was promised?

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hi @mikasik2 

not as good as the old one, but it still give us some saving, at least 5% and more if you bring in friends or participate in the Community.  

so, it is always good to get something than nothing

[Dodger4yu]

The simple answer is NO! 

[mikasik2]

So.. are we loving public points as much as was promised?

[slusagm]

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@gweilo wrote:

As a community its too bad that we did not band together to get a collective settlement. What PM did is LOW!

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@gweilo human are selfish.  People here tried to band together.

Sadly, PM only selectively settle small number of customers.  And the most vocal one has been quiet since.  Another still active member, but he is too busy "helping" his pocket for more monthly community rewards and ignore us.  Collective settlement?  only if people are not selfish

[ShawnC13]

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@gweilo wrote:

As a community its too bad that we did not band together to get a collective settlement. What PM did is LOW!

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Could have done that, the best thing would have been if the plans became more expensive and were cheaper elsewhere would have been to leave PM.  The plans still are the best out there for what my family needs.

[gweilo]

As a community its too bad that we did not band together to get a collective settlement. What PM did is LOW!

[ShawnC13]

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@slusagm wrote:

@Chalupa_Batman kindy share your deal with PM 

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If they did get a deal I am sure there was some sort of agreement that they weren't to say what they got.

[slusagm]

@Chalupa_Batman kindy share your deal with PM 

[slusagm]

So, these guys organized the rebellion, asked us all to make formal complaints, they got great settlement and they ran away and leave us here?  We helped you and you were the only one got the prize and none dare to share????????

@Wolfcore @RetiredGuy1 @Chalupa_Batman , you owe us an answer.  Especially @Chalupa_Batman , you are still active in the community , don't hide 

[hTideGnow]

HI @pm-smayer97 

from the couple replies, look like not many good news

but I am think some got a one time credit to settle the case , i think @Chalupa_Batman  has a "good deal" out of it

Also, I think @Wolfcore and possibly @RetiredGuy1 got something out of it too 

[pm-smayer97]

So, after all this, did anyone ever get a positive result by going to the CCTS? I know that they took on many cases if presented correctly, which cost PM each time, but what was the outcome?

[computergeek541]

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@markmitsu wrote:

It seems the points can’t auto redeem 

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They have to be redeemed manually each time.

[markmitsu]

It seems the points can’t auto redeem 

[Lucster]

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@hTideGnow wrote:

hi @Lucsterhonest I am not surprised the complains were closed.  We don't like change, but this is not evena price.  And truth is  PM really has the right to change rewards program.  More like consumers just focusing on the wallet and ignored the fact

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I understand and respect PM's right to run their business anyway they want (It's their prerogative).  As a consumer, I feel uneasy when a rewards program that motivated to try PM in the first place are replaced by a less attractive option.  I also dislike being disrespected and feed propaganda attempting to convince me and everyone else  the new rewards are much better (If they are much better, I'll figure it out on my own).  Such actions would make me distrust any company.  My wallet is not the only consideration when choosing a business. 

Status: 3 lines ported out and 3 more to go. Next one will be ported out in 2 days.

PS:  I received an email from PM today with the subject "We’re prepared to win you back with this special offer".  I opened the email, scrolled all the way down and clicked the unsubscribe link :-). When I leave, I do not go back.

[ren_hoek]

Total downgrade. Used up almost all my points for a free months that ends in 2 days, and almost all my accumulated data and hours. Just ported out my phone # for a better and cheaper plan... Public Mobile can kiss my ...

[hTideGnow]

hi @Jreh87 don't leave yet, redeem the rewards first

you probably using the rewards link from the popup when you login , go to rewards directly here
https://myrewards.publicmobile.ca/

but you have 3 accounts, so browser cache might be a problem.  So, use Incognito/private secret mode to login 

[Jreh87]

I’m looking to port our 3 PM lines too. Hilarious thing is I log in and go to the rewards page and nothing loads. Roll FY to PM and Telus. Sayonara. 

[hTideGnow]

hi @Lucsterhonest I am not surprised the complains were closed.  We don't like change, but this is not evena price.  And truth is  PM really has the right to change rewards program.  More like consumers just focusing on the wallet and ignored the fact

[Lucster]

Well my case at CCTS was closed without any offer from PM so migrating to a new mobile provide has started.  2 line have been ported.  Only 4 lines to go.  So long PM.  I won't miss you.

How come the number of posts keeps going down? (rhetorical question)

[Random_Guy]

One way to reduce the monthly payment is to accumulate many points then redeem them as credit in a batch. This should help to reduce the following monthly payment.

[Sky999]

I looked and thete doesn't appear to be. It's a time consuming lesson- if you  desire/require an inexpensive, flexible provider, this is it. Unless you bundle with yiur internet provider- then, it can be a lot less and you can add a new phone too.  🙂