03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
07-13-2024 01:01 AM
@jhhead wrote:I thought it would be to available to all since I saw it on my account and my wife's and did not get any targeted messaging. I'm actually on the $22 6GB 4G plan that was offered by text and my wife is currently on the $24 4GB 4G plan.
Text messaging isn't the only way that Public Mobile offers targeted offers. In the case of the plans shown in Self Serve, it's possible for different plans to be made availiable to different customers.
07-13-2024 12:58 AM
I thought it would be to available to all since I saw it on my account and my wife's and did not get any targeted messaging. I'm actually on the $22 6GB 4G plan that was offered by text and my wife is currently on the $24 4GB 4G plan.
07-13-2024 12:45 AM
@jhhead wrote:
FYI: It looks like the $23 6GB 4G plan is now available in the online app for existing subscribers to switch to 🙌
Public Mobile is not offering this plan to all existing customers. At times, Public Mobile makes targetted plans to specific customers.
07-13-2024 12:38 AM
FYI: It looks like the $23 6GB 4G plan is now available in the online app for existing subscribers to switch to 🙌
07-12-2024 11:57 PM
I find it quite annoying that having been with public for 4, maybe 5 years, I don’t get the benefit of all of those anniversaries with the new points program.
I’m fortunate that I’ve switched to a better plan but it feels like all my years of sticking with and promoting Public to others has just gone down the drain…..
07-12-2024 12:58 PM
Not at all 😞
07-12-2024 12:51 PM
Same here too :-((((
07-11-2024 02:11 PM
Useful
07-09-2024 08:02 PM
My bill has doubled under this new plan. I'm definitely not happy about it.
07-09-2024 06:03 PM
How can that be They promised it would be better are you saying that Public mobile does not honor there promises
07-09-2024 04:53 PM
Have been a Public customer for over 5 years. Lost alllll my so-called "loyalty" and referral discounts. My bill is almost DOUBLE what I was paying, overnight, just like that courtesy of this new Points plan. Whole family impacted. Terrible. How dare, Public.
07-06-2024 09:31 PM
I am not a big fan of this change. After using Public Mobile for many years and having loyalty discount each month + friend referral discount I am left with nothing. 1.something point each month is nothing comparing to what I used to have before.
They gave me bonus internet data GB for mandatory switching to this new point system and that data disappeared sooner than its expiry date so I didn't even use that. Quite disappointed with this new point program... 😞
07-05-2024 10:28 AM
@love4looned wrote:Yes monthly autopay was much better. Now we are left with no option to take advantage of it. It is pathetic!!
Losing the loyalty rewards (up to $5/month for 5 years service) affects customers even more.
5% back on payment in points often will cover the $2 autopay especially for customers on the $40 + plans.
07-05-2024 10:25 AM - edited 07-05-2024 10:26 AM
@Godzillaz wrote:Ok so here is a weird issue for you
Old legacy account on a modern day plan (the $40 for 75GB with US roaming)
Lost all the rewards as promised (no autopay, no tenure etc)
Now I only am getting 3 points per month (for referals)
Is there any reason why I am not getting the 5% cashback points that were promised?
Usually the 5% back in points should be credited within 24-48 hours of payment.
If you have available balance from previous legacy rewards or converted points and used that to pay for your plan, you will not get 5% back on those payments.
07-05-2024 12:35 AM
Ok so here is a weird issue for you
Old legacy account on a modern day plan (the $40 for 75GB with US roaming)
Lost all the rewards as promised (no autopay, no tenure etc)
Now I only am getting 3 points per month (for referals)
Is there any reason why I am not getting the 5% cashback points that were promised?
07-02-2024 06:05 PM
Yes monthly autopay was much better. Now we are left with no option to take advantage of it. It is pathetic!!
06-29-2024 02:57 PM
@My2cents wrote:Hope the change is for the better
The changes have already happened, and it's not for the better. The points system is much worse than the old rewards system and is the very reason that proably almost nobody had previously voluntarily switched and also the reason for so much backlash directed towards Public Mobile over these changes.
06-29-2024 02:34 PM
Hope the change is for the better
06-29-2024 01:07 AM
I'm switching my entire family away from Public. We don't put up with bull*** like this. No loyalty from Public = No loyalty from us. We'll actually be saving money moving to No Name Mobile. We will not be paying the $280/yr that our three plans combined have increased due to the new rewards system.
Goodbye, Public. You will not be missed. (Well, your old loyalty system will, but as that's dead, the new Public will not be missed one bit)
06-26-2024 03:33 PM
Everything stays including the "bonus". I updated my spouse's plan from $25 1 gb to the $19 plan 1gb plan. As of today all the the freebie minutes and data is still there. The app says there are 52 days left on the "bonus" data.
06-24-2024 03:18 PM
HI @Cheefster
yes, that bonus will be gone if you downgrade your plan
But you have a $25 -1GB plan now, better to switch to the $19/1GB to get the $6 saving back.
Also, your bonus is now down to 55 days left. If you choose Change on Renewal to change to $19 plan, by the time your cycle ends, it might be just 30 days left for the bonus data, you didn't lose much
(don't wait and change plan later, we don't know how long the $19/1GB plan is here for existing subscribers)
06-24-2024 03:13 PM - edited 06-25-2024 10:32 PM
As I know, downgrade subscription plans will remove your Loyalty Bonus 30GB. Perhaps, you may consider to port out to other providers to have data at a lower price.
06-24-2024 02:09 PM
Does anyone know whether switching subscription plans will remove existing bonus add-ons? In my case, I have been a PM subscriber for many years, and have accumulated many bonus add-ons, including the 30GB "loyalty-bonus" for the forced switched to the new PM points system. Is this promotion some veiled way for PM to remove legacy bonuses (I am weary of these clawbacks given how PM has forced the transition to the new points system, which was actually a veiled way to increase prices).
06-22-2024 11:09 AM - edited 06-22-2024 02:20 PM
@wendywu20201 wrote:I message your custom service too many time. before I have $5 reward in my account . you give me 10 points for anniversary . but I lose all my reward after I chang my plan from $25 3G to $29 4G 40GB. nobody sovlent this problem.
Unfortunately, customer service agent can't help with the mandatory switch from legacy to points rewards system that happened in May. Most legacy customers are paying more with the new points system since we lost the monthly autopay ($2) and loyalty (up to $5) rewards.
The $29 plan for 40 GB LTE is a decent deal (even without monthly rewards). However, if cost is the biggest factor, as mention in the previous posts, you can consider switching to the unadvertised $19 plan for 1GB LTE data. This plan is available via your self service account. If you don't use that much data, then $19 plan makes sense especially for old $25 1GB 3G data customers.
06-22-2024 01:14 AM
Ported out. Thanks Public Mobile for killing what made you the best.
06-19-2024 08:56 PM
HI @rogue17a
just login My Account, click Change Subscription and you will see the $19 plan there
06-19-2024 08:42 PM
@rogue17a Log into your account. If using a browser, choose Change Subscription and you should see the various plan options available to current subscribers including the $19 1GB 4G plan. If using the app, choose Manage Subscription > Change Subscription to see the plan options. If making a change, choose “Change on Renewal” because PM does not pro-rate plans so you will not be reimbursed for whatever is remaining on your current plan.
06-19-2024 06:22 PM
Check your subscription account in the app or your online account.
I switched my spouse over from the $25 to the $19 plan.
06-19-2024 04:58 PM
I message your custom service too many time. before I have $5 reward in my account . you give me 10 points for anniversary . but I lose all my reward after I chang my plan from $25 3G to $29 4G 40GB. nobody sovlent this problem.
06-19-2024 04:24 PM
I don't see a $19 plan. Was paying $21 with the old reward plan, Now paying north of $28