Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[HALIMACS]

Yes @dabr , I understand what you’re writing.

I didn’t intend my initial response to you (where you pointed out that Athens responded to me to something I responded to eyes about) to be taken otherwise.

[dabr]

@HALIMACS    Like I said earlier, I don't have a problem with someone having more than one community username and even posting separately as long as they're not pretending otherwise.  However, I can see it being  a problem when someone is making repetitive (same/similar) posts under their other usernames for obvious reasons.

[Wolfcore]

Wait a minute, weren't you the dude who claimed to have done a scientific study on Freedom's network being terrible, and then when asked to present your evidence, you wouldn't do it, but instead asked other users to pay you for it? I guess that wasn't factual either then 🤣

But yeah, I still see that you seem to have trouble grasping the concept of an estimation for some reason. It's actually not that difficult, believe it or not.

[HALIMACS]

This whole place is based on anonymity @dabr 

Who cares how many different users are posting as one individual so long as the message is clear, promotes respectful discussion, and there is no gaming occurring for the benefit of one individual.

What perhaps happens is one user creates multiple accounts for other family members, and they create separate community IDs for each respective account.

[hTideGnow]

HI @Luddite 

the post also said "If I were to state something as fact, I'd provide evidence."

so, no evidence provided, so it is not a fact.  But it said out loudly early that "thousands posts" were removed. So, that was simply a lie.  Or a bias against particular group on Community?

[Wolfcore]

@ShawnC13 should definitely urge mods to investigate this. I can't see how this could possibly be within the rules if true. I can think of a dozen reasons as to why this is a problem, and if it's not against the rules, it definitely should be. A person could literally create a thread on one account, and use the other account to offer the solution immediately, thus rewarding them. They could also constantly use both accounts to Bravo each other, and cheat the system. This would not only cost the company money, but would also cheat other users out of possible rewards.

Not to mention other things, like using both accounts to manipulate topics, and harass other users, etc. If this practice is allowed, a person could just create an entire farming network using all of their referral's accounts, and just get free money every month for all of them, by piggybacking off of each other. Such an easy system to abuse, and should be shut down. Also very easy to track down, assuming a person is dumb enough to not mask their ip.

[Luddite]

"It's definitely far more than 100-200 though, that estimate isn't even close. There were some nights a few weeks ago where we'd have 50+ messages deleted almost every night (other members have noticed this as well)"

Well now, on the subject of opinion vs fact, the saying I like is: "in god we trust, all others must bring verifiable data". Otherwise we might as all don specialized communication gear to pick up full story.

Posts? No see'em.

[hTideGnow]

---

@ATHENS wrote:

CS agent may have given me wrong information but I think one should proceed with caution and confirm with CS before changing plans-  Cut and pasting CS reply to my question of switching plans >>>>>>>>>If you change your plan, regardless if it upgrade (higher value) or downgrade (lower value) you will lose the bonus data acorded for the  switch to Public Points program.

---

HI @ATHENS 

confusing.  FAQ clearly said downgrade only

[hTideGnow]

---

@eyes wrote:

I’m just saying to take caution before switching plans. It wouldn’t hurt to just ask and confirm before regretting losing data. 

---

HI @ATHENS 

thanks for confirming

[dabr]

@HALIMACS   I don't have a problem with someone having more than one community username (for another account) and posting as long it's clear and they're open about it, however, it was just confusing to see eyes responding to a post addressed to athens as in a first person response.

[HALIMACS]

---

@dabr wrote:

HALIMACS

Mayor / Maire wrote:

In response to ATHENS

33m ago

"That's interesting @ATHENS , but a cop out in my opinion.

Perhaps they've gotten a number of users downgrading, losing out data bonus's, then maybe pleading to reinstate their higher value plan in an attempt to recapture the 'lost' data bonus.

Maybe they've gotten tired of dealing with the requests so they've decided to make a blanket policy that any changes will result in a loss of bonus data.

Poor execution on their part, regretfully."

eyes

Model Citizen / Citoyen Modèle

In response to HALIMACS

15m ago

"I’m just saying to take caution before switching plans. It wouldn’t hurt to just ask and confirm before regretting losing data."

Hmm...I thought HALIMACS was responding to ATHENS but you replied on his behalf?

---

I don't mind @dabr 

Whether one in the same user with a different community login, or simply another user weighing in, this place should welcome folks offering diverse views on discussions amongst all members.

It's a Community, after all.  🙂

[dabr]

HALIMACS

Mayor / Maire wrote:

In response to ATHENS

33m ago

"That's interesting @ATHENS , but a cop out in my opinion.

Perhaps they've gotten a number of users downgrading, losing out data bonus's, then maybe pleading to reinstate their higher value plan in an attempt to recapture the 'lost' data bonus.

Maybe they've gotten tired of dealing with the requests so they've decided to make a blanket policy that any changes will result in a loss of bonus data.

Poor execution on their part, regretfully."

eyes

Model Citizen / Citoyen Modèle

In response to HALIMACS

15m ago

"I’m just saying to take caution before switching plans. It wouldn’t hurt to just ask and confirm before regretting losing data."

Hmm...I thought HALIMACS was responding to ATHENS but you replied on his behalf?

edit: however, a good idea to check beforehand with CSA's although it's not always the case that they have the correct information to relay.

[eyes]

I’m just saying to take caution before switching plans. It wouldn’t hurt to just ask and confirm before regretting losing data. 

[HALIMACS]

That's interesting @ATHENS , but a cop out in my opinion.

Perhaps they've gotten a number of users downgrading, losing out data bonus's, then maybe pleading to reinstate their higher value plan in an attempt to recapture the 'lost' data bonus.

Maybe they've gotten tired of dealing with the requests so they've decided to make a blanket policy that any changes will result in a loss of bonus data.

Poor execution on their part, regretfully.

[EdN]

Public mobile could give you 1000 gb of data.  If it expires before you can use it does it matter?  It was all just a publicity stunt.  "Look at us giving all these customers these unusable big data bonuses while we're sticking it to them $ wise". FOAD

[HALIMACS]

And that’s where it’s completely unfair, @joe77 

I don’t necessarily agree one should retain the 240 GB, however, it should be no less than 5 GB on the change such as yours.

[joe77]

@Camera4617 

In my case, my wife and I both had the $34 40gb plan.  She downgraded to the $29 plan and kept all of her 240gb bonus data.  As for mine, I downgraded to the $15 plan and lost all of it... not even the 5gb that those plans had initially received.

[hTideGnow]

hi @Camera4617 generally speaking downgrade plan would loss the bonus add-on.  Some might got away somehow but it is YMMV, could be system glitch but they would have fixed that any time

[RetiredGuy1]

Between the switch to the points program, replacing 1 point for every month with PM to generally useless bonus data with an expiry date, and now a measly offer of 15 points for winback, I can only think of one useful purpose these recent decisions by PM serve. Canadian universities can now update their marketing courses curriculum with a case study on what NOT to do.

[Camera4617]

Does it mean if I downgrade from 34$ to 29$ I will keep that bonus? Not sure if that's mentioned somewhere in the posts. 

[HALIMACS]

That certainly sounds about right @RetiredGuy1 

I wonder if anyone on 40/50/60/$75 plan downgraded to the $29+ plan if they retained the same  bonus?

 Anyone?

[ashishg1]

Its still hard to believe that a company basically loved by its loyal customers did such a 180 that has turned itself into a laughing stock. Everyone is laughing over at RFD too. Did some management that takes care of Loyalty and offers change? Even if PM doesnt bring back old rewards to save face they should still at least fire whoever is responsible for this debacle.

[HALIMACS]

That’s kinda comforting @ShawnC13 , thank you.

Though it happens to many, it wouldn’t be fair for anyone’s work activities/involvement to cause such.

[ShawnC13]

@HALIMACS ,J_PM's leave had nothing to do with the community or even the whole company. 

[atan2003]

Winback: Get 15 Points for coming back to Public Mobile

How pathetic! Haha!

[RetiredGuy1]

@HALIMACS Without formal communication of these details from PM its hard to know for certain but, from what I’ve read on RFD: “Lower price plans get less bonus data. It seems like $15 plan customers got 5 GB, $25 customers got 30 GB and $29 + customers got 240 GB”

[fixin1]

@HALIMACS - I presume $29+ is 240GB & $28 and lower is either 30GB for $20 or 5GB for $19 and lower plans?

I definitely know the 240GB is $29+ but the others I am unsure.

[HALIMACS]

I presume (& may be incorrect) that the data bonus was issued for ranges of plan value.

So as long as a user remains in a certain plan value range, they may not lose their data bonus if lowering to a plan value within the same range value.

What i don’t know is what those plan values ranges are.

[RetiredGuy1]

@computergeek541  Understood and thank you for the explanation. While I was only speaking for my own situation, I did notice posts on RFD and reddit from others who moved down from $30+ plans to the $29 one but I agree who knows if its a glitch or just for specific situations. 

[HALIMACS]

Curious to read what developments occur on this thread today related to the thread topic which, if I recall, is the mandatory switching of all Legacy Reward customers over to Public Points.

Would 'weigh in' on recent discussions, but rather not be pounced upon by anyone.

NOTHING is to be gained.

On another note, I wonder if J_PM's taking some time way is in any way associated with this on-going change.   

I'm not suggesting (at all) that it is - I'm just wondering.

(EDITED:  not that this is any of our business … 😣 )