Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Dunkman]

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@SeniorCitizen wrote:

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@Joe_Crushy wrote:

I'm just not happy with the promises and now changes that are coming to PM, the loss of auto pay, referrals limit to 6, loyalty rewards monthly and the bonus 240gb of data with a six month cap for most people is irrelevant because of the 30gb or higher plans. It's just all about $$ in the end. I'm really hoping people complain and wake up and calculate the extra cost over a year of service with PM now compared to May 1 2024.

Just trying to be a voice. 

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Only 6 referrals per account?

o Where can I confirm that?

o What happens to current accounts with more than 6? 

One other point. When you get a referral the referee gets $10 bill credit. Why not just get 10 points? 

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@SeniorCitizen 

Customers have can more referral friends than six.  I think that OP looked at his own rewards page and likely has 6 friend referrals and the page was indicated that he/she would continue to get 6 referral points per month.  

The $10 bonus for referrals is a one time bonus for new customers who used a friend referral code.  Traditionally, it was meant to cover the cost of the physical SIM card and seem separate from the monthly legacy or points rewards.   I believe that new customers still have to sign up for the points rewards program.   

[RetiredGuy1]

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@ShawnC13 wrote:

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@G_Pomzz wrote:

Is it possible to do a poll on here, like on Twitter? 

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@G_Pomzz if it is on topic but I don't see a poll that would be on topic

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@ShawnC13 

I disagree. There are several aspects that could help shape how the Points program could look moving forward. The linked FAQ in the announcement includes:

Are there any new benefits or features being introduced with Public Points™?

Yes. We're constantly innovating to enhance our rewards program. Stay tuned for new features, contests, and more redemption options coming soon.

————-

Polls could be structured to gauge the level of interest in new features (roll-over data, data sharing, wifi calling, etc. - this is not an exhaustive list), or how much interest there really is in contests, and solicit ideas for more redemption options as well. I’d like to believe that PM is open to consider what clients really want when considering future enhancements.

I do agree there is no point in polling how satisfied people are with the forced migration to the Points program. That message has come through loud and clear in here.

[dmc69]

I'm currently looking at Fizz. They have their beta test right now. 

[mc931]

I did the math when they first introduced public points and knew I’d never want to change. I was just about to refer a friend and now I’m not going to - I don’t like being treated this way as a customer so I’m not going to recommend them anymore, and I’m going to start looking elsewhere for my own plan. If I’m going to have to pay more anyway, I might as well go somewhere else.

[jtennyuk]

Definitely everyone should do this, I did.

[dmc69]

FWIW - I filed a complaint with the CCTS. I may just be one guy but perhaps if CCTS sees enough of this, it'll move the needle. 

[dudesbot]

Hi,

Just to let anyone know who's wondering if they can have this pointless add-on removed. The answer, according to support is no. We'll have to sit back and watch the timer go by, or change plan/service. We're stuck with this "special thank you" referenced above.

[SeniorCitizen]

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@Joe_Crushy wrote:

I'm just not happy with the promises and now changes that are coming to PM, the loss of auto pay, referrals limit to 6, loyalty rewards monthly and the bonus 240gb of data with a six month cap for most people is irrelevant because of the 30gb or higher plans. It's just all about $$ in the end. I'm really hoping people complain and wake up and calculate the extra cost over a year of service with PM now compared to May 1 2024.

Just trying to be a voice. 

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Only 6 referrals per account?

o Where can I confirm that?

o What happens to current accounts with more than 6? 

One other point. When you get a referral the referee gets $10 bill credit. Why not just get 10 points? 

[HALIMACS]

Agree @Joe_Crushy 

[Joe_Crushy]

I'm just not happy with the promises and now changes that are coming to PM, the loss of auto pay, referrals limit to 6, loyalty rewards monthly and the bonus 240gb of data with a six month cap for most people is irrelevant because of the 30gb or higher plans. It's just all about $$ in the end. I'm really hoping people complain and wake up and calculate the extra cost over a year of service with PM now compared to May 1 2024.

Just trying to be a voice. 

[RetiredGuy1]

@Joe_Crushy 

I agree, on principle, its not enough but some concessions by PM are at least better than none and, in fact, it wouldn’t cost PM a penny more as everybody would still only receive the 10 points once between May 1, 2024 and May 1, 2025. If they couldn’t at least make the suggested revision, they’re leaving no doubt whatsoever they don’t care about their legacy reward customers (the ones who built the company up in the first place)

[RetiredGuy1]

@HALIMACS 

Exactly. Your post is the TLDR (as they say today) or readers-digest (as they said back in the day) version of my post lol

[Joe_Crushy]

That's not enough, it doesn't make up my Legacy Rewards that I receive monthly for the 5 years I have been with PM. 

[kb_mv]

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@HALIMACS wrote:

Taking this one step further @RetiredGuy1 , (& perhaps this was your intended message?)  if PM really wanted to do the “best possible”  thing, they would credit everyone being forced to switch over 10 public points on May 1, 2024, and then repeat that every subsequent May 1 thereafter.

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@HALIMACS @RetiredGuy1 In addition to this they could reinstate the clause about 1 point for every month of service. Removing that the day before this announcement was sleazy.

[HALIMACS]

Taking this one step further @RetiredGuy1 , (& perhaps this was your intended message?)  if PM really wanted to do the “best possible”  thing, they would credit everyone being forced to switch over 10 public points on May 1, 2024, and then repeat that every subsequent May 1 thereafter.

[RetiredGuy1]

@ShawnC13 

I’ll use an example to illustrate what I’m getting at. Let’s assume May 1 is the migration date. Let’s also exclude anybody on the Points program already at that time as they accepted the Points program rules upon registration (either by default as new customer or voluntarily by switching from legacy to Points). Let’s use the following 2 fictitious people:

Cory joined PM on May 2, 2021. He is migrated to Points on May 1 and will wait 1 day (May 2) to receive 10 anniversary points.

Shawn joined PM on April 30, 2021. He is migrated to Points on May 1 and will wait 364 days (April 30, 2025) to receive 10 anniversary points.

That is a wide disparity not due to anything Cory or Shawn has done but due to PM changing the rules in an arbitrary fashion by selecting May 1 for changing the rules going forward. Under the legacy program, the anniversary date was critical as it determined when yearly incremental increases (capped at 5 years) to monthly legacy rewards kicked in. With the new Points program, that has been eliminated and replaced by a one-time, once-a-year credit of 10 anniversary points.

My suggestion is to eliminate that wide disparity resulting from one person waiting almost a year longer than the other - despite the fact they originally joined PM within 2 days of each other - in order to receive their first 10 anniversary points.

How to make this possible? PM could update their system for all legacy rewards people being force-migrated onto the Points program on May 1 to reflect a (notional) date of joining PM as of May 1, 2023. The system would then recognize the requirement of 12 months of being a PM member to receive 10 anniversary points and credit their accounts on May 1 accordingly. In this way, everybody is starting out on the same foot going forward. 

[kb_mv]

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@fixin wrote:

@Geekedout - Ohhh so it is Public Mobile who is saying that they didn't do anything wrong, but CCTS wants to keep the case open for all for further investigation because of how many complaints people sent in.

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@fixin That is not how I read that at all. PM hasn't said in the response that they did nothing wrong. It says PM objected to the complaint on the basis that CCTS had no authority to accept it as per the CCTS procedural code. CCTS has said otherwise, IE that they do have the authority so they rejected the objection by PM and will continue the process. It says nothing of any merits of the complaint or rulings outside of this nor does it mention the number of complaints received.

[ShawnC13]

@Chalupa_Batman that is what we were hoping for but it hasn't worked out that way.  Even creating trouble tickets with CSA has had zero result and now I believe that statement has been removed.

[Chalupa_Batman]

Does this mean I'll get 60 points a month because I've been with PM for 5 years? Then 10 points on my anniversary cycle? 

[ShawnC13]

@RetiredGuy1, when I look at the app and info about switching to points it shows that I will get 10 points on November 3.  So while some will wait longer than others I still think it should go by your personal anniversary date

[RetiredGuy1]

I understand that. I’m talking only about those who are being forced over on May 1 (I said every customer who is still on the legacy program). For those, the rules have changed and are being forced on them . Anybody who already migrated to the points program did so voluntarily and were willing to accept the new rules (and their consequences) so they are not impacted by what I’m suggesting. 

[softech]

@RetiredGuy1 anniversary date is based on the date you joined PM and not based on the date you joined Public Points.  So, for those who migrated from Legacy rewards to Public Points, they won't all have anniversary date on May 1st

[RetiredGuy1]

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@ShawnC13 wrote:

@HALIMACS and @Wolfcore on your original anniversary date (if there has been not break in service) you get the 10 points.  It is the same for everyone 12 consecutive months or 84 consecutive months you get 10 points on your anniversary date.

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@ShawnC13 

Let’s say, for arguments sake, the migration of the legacy system to the points system occurs on May 1 and, given the anniversary points are based on 12 consecutive months with PM, then every customer who is still on the legacy program meets that criteria immediately on May 1 (since the points program was introduced in Jan 2022).

The application of the anniversary points as you correctly describe will result in a wide disparity. Namely, someone with an anniversary date of May 2 waits 1 day to receive the 10 points. Someone with an anniversary date of April 30 waits 364 days.

I realize whatever date is used in May will be an arbitrary selection so it cannot be a one-size-fits all.. An alternative could be for PM to change the anniversary date of all those being migrated to May 1 (or whatever actual date it occurs). Everyone starts out on the same foot. It might appear that those who earned a loyalty reward more recently than others are benefitting but they earned those rewards before the rules were changed. Of course, this would only be a transitional measure to bridge the two programs since from May 2025 onward, it would be equal timing for all.

[ShawnC13]

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@G_Pomzz wrote:

Since it's such a polarizing subject. I was thinking a poll to see who is leaving PM due to the rewards changing and who is staying regardless. 

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That is not on topic at all.  Some will say it is as it is a result of this move but it will only bring more negativity to the forum.  Even just presenting information I and many others have been called names.  Putting up such a poll adds nothing to this discussion.

[G_Pomzz]

Since it's such a polarizing subject. I was thinking a poll to see who is leaving PM due to the rewards changing and who is staying regardless. 

[ShawnC13]

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@G_Pomzz wrote:

Is it possible to do a poll on here, like on Twitter? 

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@G_Pomzz if it is on topic but I don't see a poll that would be on topic

[fixin]

There isn't a way to do it natively on here but use poll straw to embed code onto here.

EDIT: You will have to use a link to get to the poll.

[HALIMACS]

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@G_Pomzz wrote:

Is it possible to do a poll on here, like on Twitter? 

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So long as the poll is even vaguely on-topic, I don't see why not.    

[G_Pomzz]

Is it possible to do a poll on here, like on Twitter? 

[Geekedout]

Yes! I seen a few people saying that the CCTS wouldn't accept our complaints for some reason or another, but that doesn't seem to be the case!