Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[jamie_eh]

So I just did the math and I'll be paying $66.72 more per year. I don't think anyone ends up ahead with these new changes, but yet all the marketing about this mentions how great this is for the customer 😑.

"Public Points make being a subscriber even sweeter."

"earn on even more, and gives you the flexibility to spend on what you want."

At least be honest.. don't lie to us.

[JDBlue1966]

Don’t know about anyone else, but trust me, it’s not the money for me. It’s the principle. 

[VidaM]

Everyone should post with me here

YOU DON'T NEED LOYALTY CUSTOMER!!!!!!!!YOU DON'T NEED LOYALTY CUSTOMER!!!!!!!!YOU DON'T NEED LOYALTY CUSTOMER!!!!!!!!YOU DON'T NEED LOYALTY CUSTOMER!!!!!!!!

[HALIMACS]

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@JDBlue1966 wrote:

Same with me and the wife. It’s not the money, it’s the principle of being screwed for loyalty. 

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I feel it IS about the money @JDBlue1966.   Just my opinion, for what it's worth.  

Otherwise, not as many would be commenting and outraged.

Some may say it's principle-based, and that's a commendable stance to take.   I, for one, will let the best combination of price and options and service guide my choice.   If that's here, then so be it;  if elsewhere, then that's what it will be.

I'm guessing Public Mobile would love to see a mass exodus of it's die-hard $15 and $13 monthly customer base to other providers as their ARPU is unlikely with that segment.

[JDBlue1966]

I will be looking for plans with another provider. It’s not the money. It’s the loyalty thing. Would pay more somewhere else. Also, I’m annoyed that over the years, I have promoted PM to everyone I know. Thats changed now.

[VidaM]

Hi I get you guys try to save some budget, from my point of view what they did here is removal a fundamental structure of the company. Loyalty customer. Which every single company try to kiss their . ..for. 

[VidaM]

Just my 2 cents. You can't just use your loyalty customer to recruiting and treat them like S at the same time. 

[VidaM]

Let me get this straight!!!
$1 recruiting new customer keep because they use us as an free cow hauling in new customers for them.
But loyalty rewards cut our benefits. Our $1 cuts to 20 cents. Since that's how public mobile shows appreciations to loyal customer.
What make public mobile think we gonna be loyal to them for another 7 8 or even 10 years?
When you do this to customer, the loyalty is gone. I will be changing to the best deal provider as soon as there is a great plan fits my needs. After all what stop me change to another provider with same data, unlimited international call same price. Is the loyalty cuts down my bill every single months, and the trust I got to taken care of by PB.
You're not changing the rewards program, you're changing the fundamental of the public mobile. You will losing the loyal client you had for years. And for what you pulled here if that's true. Regain that public trustworthy is going down to the drain.
Every single person had been with public mobile for many years and journey will tell anyone that it's a company play game with you and will change rules out of their ways to betray you and don't truth a words they say. They will turn around and F you.

We been treat like a disposable napkins and this napkins loyalty build the company. You got no loyalty to us we got no loyalty to you. Like wise, I don't know who came up with this B's to cutting corners. But hi you're moving the structure wall on the concrete building here.

Sorry for the rantings everyone Please let me know all of your thoughts on this and how will it impact your choosing the next upcoming plans.Thank you.

[adelphis]

Awful. Just rubbish. Garbage, garbage, garbage.
And you won't even allow us to switch to promotional plans (like the 20 gig one).
Time for me to look elsewhere.

[JDBlue1966]

I have a suggestion for everyone. Reach out and see what other phone providers have good deals. Then post them on here. Basically we stick together and help each other find another provider.

[Gimli007]

lol.  its like an Upvote or thumbs up if you agreed with the post.

It took me 30 seconds to re-login with Ever-not-so-safe just to respond to a community thread.... ugh.

[JDBlue1966]

There are a lot of options out there. One thing that has always frustrated me with PM, is that they don’t have overseas roaming. Lots of the other do.

[siuwanlg]

I want the legacy rewards program back!!!!!  New rewards program makes there not much benefit of choosing Public Mobile.  If the retirement of the old reward program is set, I will definitely be switching to another more budget service provider of which I am aware.

[edmensah]

We the customers do not 🚫 like the new points system. We hate it! 😡 

We don't need 250GB, we need the old rewards program which is better than this garbage new rewards program 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

My mother has been a loyal Public Mobile customer since the beginning, and convinced my entire family to join. This is how you guys treat loyal customers who have been with you for years! Who cares about your new program it's as awful as the 250GBs that you are giving us! SMH. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

[JDBlue1966]

Same with me and the wife. It’s not the money, it’s the principle of being screwed for loyalty. 

[jamie_eh]

Really disappointed by this, have been a customer for over five years with multiple referrals. Will be looking at deals elsewhere.

[JDBlue1966]

Thought it was something like that. Just wasn’t sure. Thank you.

[HALIMACS]

@JDBlue1966  They demonstrate whether a user 'likes' another's post.

In the Get Support section, they are used, along with post count & solutions, towards the metrics Public Mobile uses to assess and distribute their Community monthly rewards which range from $1 to $15 for non-Oracle users.

[JDBlue1966]

Might sound stupid, but what does the Bravos do/mean?

[hTideGnow]

hi @Wolfcore 

I think you can other couple members doing  better jobs  then the old one in repeating the same replies  to bring this number up. Nice work!!

[ily]

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@Tk111 wrote:

Once my current billing cycle is up, I’m switching over to the CHEAPEST plan until my “gifted” data is up. Then I’m jumping ship. 

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They're a step ahead of you. If you downgrade your plan, you lose the "gifted" data.

[Wolfcore]

No different to any other thread though. They're always like this. If you go back and look at the other highest-commented threads, you'll see what I mean. Regardless, it's clear that hundreds of people have come here to share their grievances, and that's not an easy thing to convince people to do, so you know there's a lot of disappointment out there.

[ShawnC13]

I don't think they lied.  I think they provided the informatin they had at the time.  You said that conversation was from a while ago.

[ShawnC13]

@JDBlue1966 at that time there probably was no plans to change the system,  Remember CSA are just front line support and not the Management that make decisions

[hTideGnow]

hi @Wolfcore  but a lot of them are repeated replies from the same members 

  Many replies just " I agree"

I think 10 persons dominated 20% of the posts, most of them just posting the same deals from others agai and again.  Same link about complain again and again 

have the quantity, not quality . sad

[dariovitale]

@CS_Agent  We ALL suggest you agents and managers read the 2k comments on here and online elsewhere. Risk a huge chance of losing tens of thoudands of customers at least. 

[Wolfcore]

Second highest commented post in history (only followed by a post where they're literally giving away money), and one of the lowest Bravo'd announcement posts ever.

[fixin]

Week #1 since the announcement - 2.1K replies and 15 bravos.

[JDBlue1966]

Well said. You are 100% correct. 

[Public_Cust_17]

@Dunkman thanks for clarifying that as I hadn't seen this particular information and was curious myself.