Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Public_Cust_17]

@Dunkman thanks for clarifying that as I hadn't seen this particular information and was curious myself.

[JDBlue1966]

So he lied then. Maybe it’s time to look for another phone plan 

[Bananacat89]

You guys should at least throw us some compensatory Bonus points for staying loyal.

That would at least offset the shock and awe of all of a sudden paying full price for our plans with no loyalty or autopay anymore. 

I was with PM for 5 years. Combined with Autopay that was 7 bux off my bill. So starting May my bill will go up 7 dollars... Yet I will see no benefit or improvement in my service. The expiring Data is not a good reward for Loyal customers. Mine will most likely expire because i don't use much data at all. I use it for emergencies only.  You should throw us a buncha points to keep us happy. I think this whole thing could have went a lot easier on customers trust and wallets if you just threw us a bigger bone and made the transition smoother.  Right now this has turned into a messy clusterfudge. Feels pretty bad getting the rug pulled from under us. 

The whole point system seems to need a revamp. It does not feel like we are even getting rewarded for being with Public mobile.  My wife and kids bills will also be going up on May 1st with no benefit.  We are not rich and every penny counts. This is the primary reason we stuck with Public Mobile. Combined on May 1st it will be like 30 bucks out of our grocery money. Yet none of my Family will see any improvements.  This makes no sense from a economic standpoint for us. 

You guys gotta figure this out and come to a compromise with customers. It is the right thing to do. 

[Dunkman]

@JDBlue1966 

Unfortunately, that CSA is giving you the wrong information.  You will continue to receive loyalty and autopay monthly rewards until May when your legacy rewards will be converted over to the points system.  

[ninjastar]

That's a lie. Wait and find out ....

[Wolfcore]

Huh? That term is used in all sorts of ways. I was referring to an abusive business relationship (hence the context). It's letting somebody who you're doing business with, take advantage of you, and abuse your trust and goodwill. Clearly you assumed something else. Assuming something while attempting to portray moral superiority, is very poor taste in my opinion.

The reason you resorted to trying to make me out to be a bad guy twice, is because you know I'm correct, but don't want to admit it. That's why you go after the person directly, rather than the content. 

Anyway, like I said, I'm just here sharing my opinion. If you disagree, that's fine. We're allowed to disagree with each other. Sorry if you thought I was attacking you, because I most definitely wasn't trying to do that.

[JDBlue1966]

I got this from an agent a while ago. Said I wont loose my rewards. 

[ShawnC13]

@dabr I am sure PM has calculate what the potential loss of subscribers would be compared to what they are planning to recoup from those that stay without the legacy rewards.

[yyjyyj]

nothing at all. i am very upset by this change, how to file complaint. 

[dabr]

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@ShawnC13 wrote:

@Public_Cust_17 , yes that makes total sense.  When I came here it was for the fall Promo $120/12GB 90 days.  I didn't use all my data then.  Since then I have been able to lower my plan cost to $34/50GB 30 days and I still don't even come close to using all the data, but this does have Can/US which is a bonus.  I have never expected people to stay with PM if there are better deals out there for them.  When it is decision time you need to vote with your wallet.

I enjoy this open discussion on topics.  I am seeing more people on the basic plans than I thought were still here and we know that his decision affects them the greatest.

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I'm really beginning to think the whole point of this decision is to cull those on the very basic plan/s which are probably not generating PM (Telus) much revenue, although those users are most likely to barely use much of their basic service so cannot really be much of a cost burden either. 

[yyjyyj]

4 years, i am on old rewards. having 2 accounts. my other account has 50g which doestnot need this bonus at all. the new syster is bullshXt, i am leaving soon i think.

thank you for asking.

[ShawnC13]

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@yyjyyj wrote:

how come I was given nothing?

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@yyjyyj when did you join up with PM.  The bonus data are for those that are on the Legacy Reward system that is being forced to migrate to the Points Reward Program.

I see that you are on the rewards system.  

[mikasik2]

I can't believe Pokémon Mobile would betray us like this 😢

[ShawnC13]

@Public_Cust_17 , yes that makes total sense.  When I came here it was for the fall Promo $120/12GB 90 days.  I didn't use all my data then.  Since then I have been able to lower my plan cost to $34/50GB 30 days and I still don't even come close to using all the data, but this does have Can/US which is a bonus.  I have never expected people to stay with PM if there are better deals out there for them.  When it is decision time you need to vote with your wallet.

I enjoy this open discussion on topics.  I am seeing more people on the basic plans than I thought were still here and we know that his decision affects them the greatest.

[yyjyyj]

i saw some one said she got 3g last month, 5 this month, I had nothing.

also i am very unhappy, i have to redeem bill credit once $15 is reached. and you only get $10 after 12 months.

i have a question. my loyaty is $4 now(4 years), how that going to work after May. i think i am leaving soon. too much work to redeem every a few months i have multiple acoounts. 

[jimbobs2023]

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@edeepm wrote:

At this point I'm so annoyed with all of this that I'd probably switch to Fizz even if Public brings the old rewards back.

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I feel the same.  Having a PM account and being rewarded for loyalty was great.  Now that they've betrayed their loyal customers, there may be no going back.

[ShawnC13]

@Wolfcore I think the use of the phrase abusive relationship is a little over the  top and should not be a used as it does not compare anything to what people in physical or mentally abusive relationship can go through.  We are talking about a phone service that you can leave at anytime and not have fear of them "tracking you down" and doing more harm to you.  This is not comparible to that.

Using that term to elevate the situation is in very poor taste. 

[hTideGnow]

hi @yyjyyj no email no txt yet?

if just no bonus data, they just started giving us, they said they will done giving everyone before end of this month 

[yyjyyj]

how come I was given nothing?

[iPhoneusr]

This is very disappointing and I am logging a compliant with CCTS.

Public Mobile just notified me via text message that they are retiring the old rewards program at the beginning of May 2024.  They are requiring us to switch to the Public Points system. As a loyal customer, this is a difference of $4.47/month of $53.64/year plus tax based on my current plan.

Public Mobile has been VERY CLEAR in the past that they will not make changes to the existing rewards program, and would not require existing customers to switch to the new program.  This is false advertising and poor business practice.

It is especially disappointing as I very recently switched to a more expensive plan, and my old plan is no longer offered.  I did this on the basis of the above rewards program with increased savings based on years of being a loyal customer.  The data bonus is of no use for those of us that recently upgraded our plans to more data.  I typically use 3 - 4 GB per month, less than 1/10 of my current plan.  PM should do the right thing and make the switch optional, or do more to make the points plan similar in value to the old rewards program for loyal customers.  One would think it would be good business practice to have customer retention and reward existing customers based on longevity (like the old program did).

[Public_Cust_17]

@ShawnC13 I understand your situation and that PM is a financially prudent decision for you... I don't think that is the case for most. I'm going to hang around until May and maybe something changes but I'll not be holding my breath.. I also think many a competitors marketing people will be coming up with something meanwhile.  100% the plan I'm thinking about would only be $9.92/mth so it's pretty much a no-brainer vs. $15/mth to stay where I am and slowly build up points vs less cost, more minutes and more data by switching.  Cheers!

[Wolfcore]

Woah, wasn't meant to be a direct personal attack on you, it was just a general statement. Sorry if it came off that way.

I stand by what I said, but there are levels to it of course. If the money being saved is literally preventing your bank from breaking, and you're going to suffer tremendously by switching to another company, then yeah, you obviously need to do what's best for you. But this doesn't remove that fact that you're also staying in an abusive relationship. Two things can be true at once. You've just decided that the money being saved has priority over your abuser facing consequences. Call that what you will. It doesn't make you a bad person regardless.

The reality is though, let's be honest, we're not talking about large variations in pricing here. There are so many companies out there who basically have identical pricing to PM. Unless your family members are all piggybacking referrals, they could easily find better deals elsewhere. There's also the notion of downgrading to save money. Many people have far more data than they actually need with PM, but have gone with these plans just because PM kept offering more data for the same price. How many of these people with $34 50gb plans, actually use 50gb? Could downgrade to slightly less data and pay far less, while not supporting the company who abused you. There are many options out there, it's a very nuanced topic as well.

[wetcoaster]

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@Tk111 wrote:

Once my current billing cycle is up, I’m switching over to the CHEAPEST plan until my “gifted” data is up. Then I’m jumping ship. 

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If you mean the recent expiring in 150 days "gift for loyalty", (240GB for plans >$30, 30GB for >$24?, and 5GB for the $13/$15 plans)... There are first reports from people who tried your strategy and lost their gifted data. And there's nothing we can do about that since they seem to have foreseen it, programmed it accordingly and put it into the T&C.

I still really think things might have gone over slightly better if they hadn't sneakily taken the conversion option away 24hours or so before this announcement. If they had offered and communicated that everyone on the old rewards would be transitioned to points according to the conversion formula. And if they deem that bonus data gift is a good way to sweetening the deal (which is questionable, I mean I can't be the only one who is choosing my plan according to my needs and doesn't even use the whole plan data), then make it non-expiring and don't punish people for changing plans according to their needs.

[Renzha]

will move  all my 4 lines to other carriers even pay more 

[JDBlue1966]

That makes no sense. 

[Patrick_PM]

I received an email last week informing about the mandatory change to the points reward system and would receive 30 GB data bonus.

Of course, I will never be able to use it since I am on a unlimited data plan.

As of today, I received a text message saying it would be 240 GB instead.

No matter how much data bonus they give me, I still would not be able to use it since I am on an unlimited data plan.

[ShawnC13]

@edeepm not here for the compensation (yes it is nice and I am not turning it down) but I started here because I wanted to help people, it was something I would do at night while watching tv.  Have my laptop open and answer some questions.  It has grown from there.  When I started the top Community reward as $6 and then $10 for Oracles.

[ShawnC13]

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@JDBlue1966 wrote:

I have one question. Is there difference in the monthly payment that I make now? I would assume its wont change.

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@JDBlue1966, you will not get the $2 autopay and any longterm loyalty discount will be gone as well.  You will be paying your plan price +Tax then when you have accumulated 15 points you can convert them to $$ for future bills.

[ShawnC13]

@golfball my comment were for the people who said they would go elsewhere for the same plan even if it was a bit more money.

Nice nickname hope you have been out on the course!!  I can't wait to go playing this Sunday

[Public_Cust_17]

@JDBlue1966 simple answer is yes you'll pay the full amount of the plan until you can build up enough points to cash em in.