Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[waelrezk]

1. The competition like freedom mobile has better pricing. Most likely you will lose the majority of your loyal customer including myself.

2. This is a self-service platform and it should be cheaper than the competition. Why would I subscribe to PM if there are better options?

3. I'll file a complaint with CCTS regardless of the terms and conditions and everyone on the old rewards program should do the same

4. Retention of loyal customer is a key to refer new customers. Loyal customers should be be rewarded more not taken away from them.

5. The bonus data is useless for the majority of the customers. I think the team that is running this campaign has no idea about what the customers need.

[mikasik2]

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@colleeno wrote:

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@S_PM wrote:

Hey Public Mobile,

This is ABSOLUTELY NOT acceptable. You can not change the RULE of the game as per your wish.

I will give you an opportunity to reverse this before my formally put forward a complaint to CRTC

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I’m pretty sure complaints to any governing authority will not be relevant. I am in no way defending Public Mobile’s decision but they do have the right to terminate the Rewards program based on the wording in the Terms and Conditions.

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 But the old rewards system was not based on "points".  Did the old rewards system have a similar clause in its fine print?

[colleeno]

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@S_PM wrote:

Hey Public Mobile,

This is ABSOLUTELY NOT acceptable. You can not change the RULE of the game as per your wish.

I will give you an opportunity to reverse this before my formally put forward a complaint to CRTC

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I’m pretty sure complaints to any governing authority will not be relevant. I am in no way defending Public Mobile’s decision but they do have the right to terminate the Rewards program based on the wording in the Terms and Conditions.

[hTideGnow]

LoL @mikasik2 

winback deal only after you left!!

but from What I know , PM never offer winback deals  😞

[mikasik2]

When win back deals?

[tangpho]

Been with PM since the Fall 2016 Promo, looks like I'll be porting my number along with my family's and referals as everyone I know has vented their disapproval, disappointment, and frustration.

[PatrickCouturie]

Also shopping around. Does PC Mobile looks good in compare to Lucky?

[ninjastar]

Yup. I've brought 11 accounts I originally referred here to PC Mobile over 5 days. Don't bite the hand that feeds. 

[Dan21092]

This is very disappointing. When the new rewards came out it was assured the old system would be untouched....but now, we get forced to the new system. Have much less incentive now to stay with Public Mobile.

[David11]

Once the change hit, I am changing provider, screw you.

[fixin]

@S_PM - Ask CS_Agent before contacting the CCTS. That means that you gave the company a chance to change it.

[PC3]

You'll be losing all of my family's business (10 lines). 

[PC3]

This is bad for your business. This was a good insensitive for us to help Public Mobile get new clients. I have gotten at least 10 clients to switch to Public Mobile, but now if you do this

[S_PM]

Hey Public Mobile,

This is ABSOLUTELY NOT acceptable. You can not change the RULE of the game as per your wish.

I will give you an opportunity to reverse this before my formally put forward a complaint to CRTC

[Emjhay]

MIGHT AS WELL GO TO PCMOBILE FROM SHOPPERS

[hTideGnow]

Good idea @edsou 

except i think the bonus is based on the price plan, not sure if the system is smart enough to adjust it after.  But worth the try

[edsou]

Hi @hTideGnow , it does have a condition that you can't move to a lower price plan but there are some people who are trying to go to a lower price plan ASAP (before the bonus data is issued) to see if that works.   I don't know if it will work but if worth a shot for someone who plans to leave PM either way. 

[hTideGnow]

hi @AMonth 

but in your case, you have some referral bonus, see if it still worth it

[hTideGnow]

Hi @Stony 

hi, you only get the 5% in points which is ok if you have $$$ plans.

But only 10 points once a year, so around 0.8 points per month, no way to make up the loyalty rewards

[lbradbury221]

After 10 years of being with PM, it was a good experience but I will move on. I never agreed to this.

[hTideGnow]

HI @edsou 

the bonus has a condition that you cannot move to a lower priced plan 😞

[ziggyp31]

Thanks for the info. I did not sign up originally in agreement with this. Having points forced upon me is not what I signed up for. I am looking into moving to PC Mobile. Either way, I won't be staying here. It is just a case of where to move.

[mermex]

When you search for Public Mobile on Google, this is what comes up.

100% Surprise-Free.  What a load of crock.  

[Patrick_PM]

The complaints are getting noticed ... 🤔

https://www.iphoneincanada.ca/2024/03/11/public-mobile-users-protest-rewards-cut-ccts/

[eJonavin]

I guess that sums it up. I never want to be on the new point system and I never will.

[LeoV]

I was looking at Fizz yesterday. I am even considering going back to Freedom again. They have a sweet deal for people who don't need more than 2.5 GB of data a month. $149 per year unlimited calls and text and 30gb of data. That's $12.50 a month. Lots of options out there PM...

[ily]

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@jimn1023a wrote:

Read a lot of posts. I see this as a way of PM cutting back a rewards system that PM felt was costing them too much. I really don't understand how this will impact me. When I find out, I'll decide. One likely outcome is that my unquestioned loyalty to PM will disappear. I've never investigated alternatives as the rewards were something that I did not want to give up. I feel this may free me from my marriage to PM. Maybe not. I do enjoy being with a company that I feel is good enough, such that I wouldn't consider change. Grandfathering might have dealt with some of the rebellion. 

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If you're already on the Points system, this will not impact you. If you're on the legacy rewards system then, starting May, you'll see your monthly bill go up up to $7 + $1 for each one of your referrals. You'll also be getting 1 point/month for each referral (call it a wash, even if points are not exactly dollars) but you'll completely lose the $2/month auto pay discount and the $5 off loyalty discount (assuming you've been with PM for 5+ years). You'll also get a 5% back in points a month and 10 points every year. Basically peanuts compared to the legacy rewards program.

[sdox]

This whole thing is unfortunate but at least make it auto apply points. This website is terribly difficult and slow to use and I have to get my wife's 2nd auth factor every time I have to sign in to manage it. Please don't change the rewards program 

[Jonavin]

It's been a great run since 2016. Goodbye and thanks for great past. Wish you a great future. I've been set free with recent changes. We all have the Freedom to choose.

[AMonth]

I'm very disappointed that PM is getting rid of their old rewards program.  Over the years I've always been very satisfied with PM and have gotten my mum, sister and a few friends to switch. With these changes my monthly bill is going to go up, and I have no options to switch to a lower plan despite new activations having the options to get more affordable 4G data plans. Now that these changes are taking effect I'm considering moving to a competitor like Fizz in Quebec.