Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[SeniorCitizen]

Not sure what GC means?

If referring to points that Telus gives….i am lucky to get $25 a year. And can’t put towards a bill credit unless 1 year apart. The new PM awards is very similar to the Telus rewards. So not sure of your point. 

Now if you received 1 point worth $2 for a referral  (for ever)  for those of us on the old rewards…..let’s talk. 

[ShawnC13]

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@Camera4617 wrote:

There you go, another Oracle is defending PM.. Please, don't.. 

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How was it defending PM?  He said do what is best for you, and lets hope PM figures a way to make points better.  It is unfortunate that Oracle thread is out of main Community.  This has community has how many member and there is over 911 posts on this thread now.  The Oracle thread in our area for the 8 of us is over 100 posts as well and not one is defending this decision by PM.

[ShawnC13]

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@Chalupa_Batman wrote:

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@NDesai wrote:

Let's hope PM figures out a way to make the points system more valuable. Just as Telus offers GC purchase using points, I hope PM offer something similar. 

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I'm sorry...  say what now? Telus offers GC purchase using points? I was with Telus for the last 3 years before I ported that line to PM last Monday and I've never heard of this point thing you speak of. 

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@Chalupa_Batman, on my home services I have with Telus I earn points each month.  I am not sure if it is the same with their mobile services.

[Asbnorris]

PM, me, all my family members and friends will 100% leave you if you go through with this. Make the right decision and don’t f*ck over your loyal customers.  

[Camera4617]

There you go, another Oracle is defending PM.. Please, don't.. 

[Chalupa_Batman]

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@NDesai wrote:

Let's hope PM figures out a way to make the points system more valuable. Just as Telus offers GC purchase using points, I hope PM offer something similar. 

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I'm sorry...  say what now? Telus offers GC purchase using points? I was with Telus for the last 3 years before I ported that line to PM last Monday and I've never heard of this point thing you speak of. 

[golfball]

Right now PM may appear to be the lowest cost but I would imagine the competition are watching closely... we may be seeing some new promos when the rewards go away.

[NDesai]

Totally understand the frustration on here. Nobody likes the new Points system because it doesn't offer the same value. If I refer back to when the points system was introduced to Oracles, the first questions we asked them if they will force everyone to switch. They didn't have a clear idea at that time, but we all knew it will bite us at some point, most importantly the loyal customers. They had plenty of time to prepare and now the points system is taking over. On top this, they offered a data add-on when most customers are on a higher data plans. It's an insulting offer imo since it also has an expiry and locked to the current plan. 

I suggest you all make the best choice. Everyone here is trying to get the best deal. If PM is becoming costly, you are free to make your own decision based on what's out there. Where else we get any kind of rewards? While it won't be the same, most customers are on a best deal and they will still earn a little bit of rewards. 

Let's hope PM figures out a way to make the points system more valuable. Just as Telus offers GC purchase using points, I hope PM offer something similar. 

[FY]

This is way to fight!

[Mapleleafer]

We can lobby together to get them to reverse this awful decision.

If they ignore it and don’t they will lose in the long run.

Myself and others who were loyal to Public will be gone, speaking with our wallets if ignored.  Simple as that = Public Bankrupt

[dannycdee]

@J_PM 
I saved the official email I got from Public Mobile on Jan 24, 2022, how are you going to work your way out of this one?

[fixin]

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@Mapleleafer wrote:

I have messaged CS_Agent requesting to stay on the current legacy rewards system I am on.

I have told them if they cannot keep me on it then I will be submitting a complaint to the CCTS and asked them how they will be handling that request.

I suggest everyone the same situation do the same.

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Spoiler

Spoiler

Yes, file a CCTS complaint. 1600 people = 1/4 of a million in losses because 1 complaint = $140 to the phone carrier - in this case - Public Mobile (Telus)

[Mapleleafer]

I have messaged CS_Agent requesting to stay on the current legacy rewards system I am on.

I have told them if they cannot keep me on it then I will be submitting a complaint to the CCTS and asked them how they will be handling that request.

I suggest everyone in the same situation do the same.

[ShawnC13]

@Korth_,not sure but when the time comes again I will have to reassess if this is still the best place financially for me

[fixin]

Spoiler

Spoiler

File a CCTS complaint. 1600 people = 1/4 of a million in losses because 1 complaint = $140 to the phone carrier - in this case - Public Mobile (Telus)

Look ^^

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@Dd12 wrote:

This is so heartbreaking, I have always loved Public Mobile's valued loyalty rewards for 6+ years. I can't believe we are treated like new customers now and all of the trust and loyalty means nothing. 

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[Korth_]

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@Bilnok1 wrote:

No:

No more  $2 bonus for auto-pay.

All your loyality years are ignored, you have to wait 12 months to receive just 10 points = $10 after the 12 months end.

Good bye PM.

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All new customers after January 25, 2022 were automatically put onto Public Points™.

Which means that all customers who still have legacy Rewards are getting a minimum of $24 per year from Loyalty. Of course some are getting more, up to a maximum of $60 per year.

$60 > $10 ... even a child can understand that.

$24 > $10 ... no matter how much you massage and sugarcoat the numbers.

[Dd12]

This is so heartbreaking, I have always loved Public Mobile's valued loyalty rewards for 6+ years. I can't believe we are treated like new customers now and all of the trust and loyalty means nothing. 

[fixin]

@J_PM - Why won't your CCTS article about creating a ticket won't work? https://www.publicmobile.ca/en/mb/ccts

Spoiler

Just testing PM when they are going to change the ticket link there!

[Korth_]

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@Soon-ex-PM-user wrote:

Note that it costs PM a CCTS processing fee (about $140) for each approved application, regardless of the outcome.

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I wonder how many angry customers have $140 or more in Rewards each month ...

[Bilnok1]

No:

No more  $2 bonus for auto-pay.

All your loyality years are ignored, you have to wait 12 months to receive just 10 points = $10 after the 12 months end.

Good bye PM.

[fleety15]

Well I filed a complaint with CCTS. After sending a message to PM and they responded saying the same thing that compensation is data, and that the reward program is changing. With the nice customer service spin saying this is a great thing. Well least filing a complaint with CCTS I feel better knowing that if nothing comes from it, it will cost PM money do deal with the complaint. 

[hoyjoygang]

After speaking to @CS_Agent, it seems that Public Mobile has no interest in honouring the old reward value applied in the new program.

As their advertisement of the existing reward program got me and many others signed with Public Mobile, I just finished filing a complaint to CCTS

If you think it’s unfair practice from Public Mobile, use the link above to file a complaint.

Collective voices could change their view on loyalty and it would be hard for them to disrespect your hard earned rewards.

[Soon-ex-PM-user]

a quick tip from  RFD site:

BEFORE anyone files a CCTS complaint, be sure to get a response from PM about how they will handle your complaint. Otherwise, CCTS may reject your application.

Note that it costs PM a CCTS processing fee (about $140) for each approved application, regardless of the outcome.

[dannycdee]

Honestly absolutely disgusting way to treat your longstanding loyal customers. I save $48 per year on my plan because I have been here for four years, and you are effectively stripping that down to $10 a year I have to manually apply myself with some pittances I can earn along the way. Terrible service and I will tell everyone I know to boycott you.

[SeniorCitizen]

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@Tccchris1 wrote:

I’ve got 4 phone numbers with PB…all these numbers will be leaving to go with other providers unless the old rewards program stays. 

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And who has a solid system that can offer a good deal for 3 or more numbers?

[Tinop]

Spot on , extra data . How generous of them as they roll us over the coals. 

[Dandu31]

I've filled out a complaint with the CCTS about this, and I suggest you do the same.

I don't believe the new rewards are anywhere close to the 9$ I'm saving per month, and I use 10 of my 50 GBs per month. Free data doesn't do anything to me except make me mad because I'm paying for data I'll never use

[ubob]

"valued subscribers"? Nerfing the rewards program is just another example of shrinkflation. Dumping hard on your loyal customers is action that speaks way louder than words. Telus/Public Mobile solidifies itself as bottom rung of the telecom oligopoly.

[hTideGnow]

HI @Zahir_h 

I think everyone has a reason to leave and to go

I have enough friend referrals with other carriers do not have.  the 5% is still good.

I am savvy enough that I can manage my phone without much technical help.  And to be fair, all carriers have account issue.  Bell? nah.. Rogers?  I still remember than 2.5 days national outage.  🙂

[SherriL]

Welcome to Corporate Greed Unlimited (a Telus production). This is completely unacceptable and a trust has been broken. Those in the old program should be Grandfathered. If they don't, then Public Mobile does not value our loyalty. I agree that others in that the old Rewards Program was what made PM stand out among all of the other service providers. Many users and their referrals will jump ship because of this, my family included. PC Mobile, here I come...