I'm very sorry to hear that you are going forward with this change. I always expected this change when public points was launched but was happy the company chose to keep prior users on the superior system as a nod to being loyal this far.
Public points, while trying to seem more user friendly and beneficial ends up being more costly to all, but also is confusing and less user friendly. Where I am definitely unhappy with the change, there are a few suggestions that can improve the actual application of public points.
1. Auto apply points on a regular basis so that I don't have to worry about logging in. It creates an unnecessary step which is more work than any other plan regardless of price.
2. The family having been with the company for 5 years, even post switch to points, I was happy to refer when I thought there was value. Most people still won't switch, but I became a good source of publicity for public mobile. You should consider removing the new referral cap.
3. Thanks to the application of points vs. dollars, it becomes harder to share with others the actual value of the platform as they don't understand there can be some rewards (even though many are disappearing). It would be better to put your actual bottom dollar price and market this. Trying or not, confusing with points vs. price isn't trendy. And great 1pp=$1, but you'll have to keep saying this until the end of time which is a pain for everyone.
4. (Bonus) Even if points are the go forward system, it would still be nice to get a real loyalty bonus, that stacks instead of this 10 points for 12 months crap. And if you can't stack it, be real and give us 12 for 12. We're getting shafted with this price hike and it's a relatively small gesture that would help all public mobile users.
Thank you for your consideration.
