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Mayor / Maire

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

I am not taking side on this arguments.

 

We don't know the percentage of subscribers who have issue with PM.  We all hear about the issues reported on this forum.  But I am sure that there are lots of happy subscribers who do not have any service issues.

 

For me, I will continue to refer my friends and family to PM with my hand-on approach.  I prepare them what will happen with the PM DIY service.  I am telling them to expect 2 - 3 days of no service if problem comes up.  I deserve to earn the referral reward for my before and after activation support to my friends and family.  I believe that a well informed subscriber is a happy subscriber.  My friends and family expect the 2 - 3 days before activation.  I am here for them when they have problem with PM service just like my contributions to this community.

 

Telus raised the stock dividend recently.  Telus is making money.  It is up to them to decide whether the moderator long wait time is hurting the PM brand or not.  All we can do is to remind them about the long wait time.

Town Hero / Héro de la Ville

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

@srlawren sure why not PM have no policy about it

Oracle

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile


@Wonder_why wrote:

@srlawren sure why not PM have no policy about it


They do in the TOS of no solicitation

 

@Mary_M wrote:

Good morning,

 

I just wanted to reinforce the community services terms.

 

**You may not:

  • a. post, upload, publish, display, encode, reproduce, transmit or otherwise distribute and/or disseminate information or material on the Site: constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability; (ii) which is protected by copyright, or other intellectual property right or derivative works thereof, without obtaining permission of the rights holder; (iii) promoting racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, or harasses or advocates harassment of another person; (iv) which solicits passwords, personal information, funds, goods and/or services or otherwise solicits information for commercial or unlawful purposes (v) that contains advertising;

Thank you,

 

Mary


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Oracle

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile


@popping wrote:

I am not taking side on this arguments.

 

We don't know the percentage of subscribers who have issue with PM.  We all hear about the issues reported on this forum.  But I am sure that there are lots of happy subscribers who do not have any service issues.

 

For me, I will continue to refer my friends and family to PM with my hand-on approach.  I prepare them what will happen with the PM DIY service.  I am telling them to expect 2 - 3 days of no service if problem comes up.  I deserve to earn the referral reward for my before and after activation support to my friends and family.  I believe that a well informed subscriber is a happy subscriber.  My friends and family expect the 2 - 3 days before activation.  I am here for them when they have problem with PM service just like my contributions to this community.

 

Telus raised the stock dividend recently.  Telus is making money.  It is up to them to decide whether the moderator long wait time is hurting the PM brand or not.  All we can do is to remind them about the long wait time.


Glad to see that with your good explanation.  I wouldn't want anyone I know to be 3 days without service


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Oracle

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile


@popping wrote:

I am not taking side on this arguments.

 

We don't know the percentage of subscribers who have issue with PM.  We all hear about the issues reported on this forum.  But I am sure that there are lots of happy subscribers who do not have any service issues.

 

For me, I will continue to refer my friends and family to PM with my hand-on approach.  I prepare them what will happen with the PM DIY service.  I am telling them to expect 2 - 3 days of no service if problem comes up.  I deserve to earn the referral reward for my before and after activation support to my friends and family.  I believe that a well informed subscriber is a happy subscriber.  My friends and family expect the 2 - 3 days before activation.  I am here for them when they have problem with PM service just like my contributions to this community.

 

Telus raised the stock dividend recently.  Telus is making money.  It is up to them to decide whether the moderator long wait time is hurting the PM brand or not.  All we can do is to remind them about the long wait time.


+1,000,000!  I have never been on the receiving end of any venom due to anything with this service.  I have every confidence that nothing is changing going forward.

 

For those that don't understand what I am saying from a business perspective, let me put it in human terms.  When the business is booming, the employees are fully engaged in running the business.  They might be overworked and stressed by customer overload.  For a shrinking business, the employees are left wondering what will happen next.  They will always be looking over their shoulders to see if something bad is about to happen.  Scenario one yields engaged employers and therefore better customer service.  Scenario two might yield less busy employees.  But they are disengaged and focused on anything but customer service.  As a customer, I would much prefer to be a part of scenario one. 

Mayor / Maire

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile


@ShawnC13 wrote:


Glad to see that with your good explanation.  I wouldn't want anyone I know to be 3 days without service


I let my friends and family knows the 2- 3 days wait.  It is up to them whether to accept the delay in exchange of a cheaper plan or not.  They know what they are getting into. 

Highlighted
Mayor / Maire

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

@will13am I get what you're saying, but not addressing the system issues and/or moderator wait times will lead to people leaving the system, resulting in a shrinking user base.  Signing people up in droves only to severely anger them within the first few months is not a sustainable way to grow your subscriber base.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Town Hero / Héro de la Ville

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Thanks for another promo.  Timing should be good for me to get my daughter on PM now that her phone is paid off.

Model Citizen / Citoyen Modèle

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

I like it. I don't want to disclose my balance but I'm sitting happy for a while. Hopefully that turns in to a very long while when the promo ends and I might even switch to the 8GB line.

Oracle

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile


@srlawren wrote:

@will13am I get what you're saying, but not addressing the system issues and/or moderator wait times will lead to people leaving the system, resulting in a shrinking user base.  Signing people up in droves only to severely anger them within the first few months is not a sustainable way to grow your subscriber base.  


Let's just say that my reputation as a good resource for this kind of stuff is on the line each and every time I recommend this service to someone that I know well.  Do I take this lightly?  I don't.  At the same time, if you were to ask me about Public Mobile, I would not start by finding the most venomous rant in this forum and ask people to read for themselves.  Having a multi day response time for customer service is not something any service provider should be proud of.  At the same time, having the best response time ever is not a guarantee of a good overall experience.