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System maintenance - From October 27, 2020, 00:00 (EST) to October 27, 2020 05:00 (EST)

Customer Support Agent

Hi Community,


Between October 27, 2020, 00:00 (EST) / October 26, 2020, 21:00 (PST) and October 27, 2020 05:00 (EST) / 02:00 (PST), you won't be able to do the following:


  • Access your Self-Serve account
  • Activate a new account

System maintenance.PNG


We apologize for any inconvenience this may cause.


** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **


Mayor / Maire

Thanks for the update.

Mayor / Maire

@Silvio_M Thanks for informing us! Let's make the website great and without bugs 🙂


Thanks for a heads up so customers can plan accordingly especially those who will go thru renewal during this time. An announcement goes a long way in preventing confusion for customers newly visiting the site and the flurry of posts wondering what the heck is going on?


Edit: Kind if wondering why this isn't on the landing page where the many would see it rather than just in the announcements....with less than 10 hours warning from its posting to the system maintenance starting?

Great Citizen / Super Citoyen

Thanks for the info.

Mayor / Maire

More system maintenance today (05Nov2020)?


Seems like notifications and a variety of other little forum functions are malfunctioning.