Scheduled System Maintenance on Sept 8

[J_PM]

Hey Community, 

On September 8th we will be deploying some bug fixes and enhancements to the My Account page and it will be down for maintenance between 12:00 and 1:00 AM (Wednesday night and Thursday).

If you are looking to make basic changes to your account, you can dial *611 on your phone.

We apologize for any inconvenience.

Thank you,

- Public Mobile Team

[darlicious]

What's annoying is having to verify a payment card change. If you are suspended without access to the email your only option is vouchers or instant top ups (or RTP). I will never understand why public mobile has made it harder and harder to pay for your services other than automatically signing you up for autopay and holding the card on file captive. It's almost as bad as Amazon.

[Pawprints1986]

Seems a very odd thing to restrict... Wasting agents time for something that should be done easily by the user if they want to just remove a payment card 🤔

But good to know at least that updating/changing is still possible

(Now they just gotta work on allowing any custom payment amount again 😉 as of now you can only pay what's due in full before rewards, or extra, but not less)

[dabr]

@dust2dust    I know it's not a really big deal, but sorta was annoying to go through the 2FA.  Yes, I was almost 100% sure that option wasn't there before too.   So I guess that's one of the couple things I've noticed that have been updated, but apparently still not able to remove one's payment card.  I would have thought that might have been on PM's priority to-do list since it takes away customer support time from dealing with more important issues. 

[dust2dust]

@dabr- That's cool but once you're logged in it kind of doesn't matter. You just don't have to hassle with an email. I think I agree that it wasn't possible "before".

[dabr]

@Pawprints1986   Yes, replacing (updating is doable), however, you can't remove any payment card without going through customer support now.  This restriction does not make any sense, whatsoever!

I just discovered that I can disable 2FA on a suspended account now too, which I believe wasn't possible before, although I could be mistaken about it not being an option before.

[hTideGnow]

Hi @Pawprints1986 the function to update and change to a new card is there.  You just cannot remove the card from the system without replacing with a new one.  

[Pawprints1986]

What if someone's card expires and they need to renew it ?

[dabr]

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@CountyDownIeUk wrote:

@J_PM 

Sounds good. But I reiterate.....will we see a list of the fixes? 

---

Does anyone know what was fixed after this scheduled maintenance?     It would be nice to know what improvements were made, if any?

---

 I see that plan selection now has separate tabs for 3G and 4G selection, but other than that I don't see anything else has changed.   Being able to remove our payment card is still disabled.

[Pawprints1986]

Okay, so now after a planned  maintainence on the 8th, and an unplanned maintainence on the 12th, you still cannot make a payment that's under the full amount due. 

Many of us are not idiots and know how to account for our rewards due, and prefer to make manual payments so that way auto pay cannot fail. Is this trying to force people to switch to the new rewards or something?

What if I was using a prepaid Visa gift card that only has $25 on it and my amount due was $40 - with the current system I cannot use this gift card towards my balance owing at all even if that's what I'd prefer to do with it. This has got to be an issue (still) for more than just me

Either fix it to allow payment below what is due like before *or* at least make it so that rewards are deducted from the amount due beforehand, so that way you're still only paying what's actually due even if making a manual payment, and not leaving rewards in limbo. I used to be able to pay amounts as low as $1. I'd do this once a year to keep credit cards alive that I don't use often, and that was allowed. And now I can't even deduct rewards and pay the rest. 

[Pawprints1986]

Hmm, interesting I didn't know that! I don't have either close by enough to be worth it but for sure interesting!

[dust2dust]

No, there's that other little used method available at just a couple places. You might get weird looks when you ask. Canadian Tire gas is another. You ask for cellular top up or some such words. They ask who, they ask how much, they ask phone number...pay and done. aka instant top up. And it is instant.

[Pawprints1986]

@dust2dust I thought you could only buy vouchers "in the wild", which you then have to add yourself ?

[dust2dust]

Somebody someday needs to run out to a Mobil gas station and do a real time top up when another of these downtime happens. See if it works.

[Pawprints1986]

System is down for me on sept 12 12:24am - as is 611 - I can log in to see my rewards, and here on community but that's it. 

Was the fix from 4 days ago just that good, or, did something else happen? Lol

Also, any way to disable the useless "check out the website" text that you now get every time you call 611 without blocking the number as it's also my payment reminder, which is actually useful? I thought it was a one time thing. Nope ! 

(Just noting my service itself is working. Just would like to be able to make a payment)

[dabr]

@J_PM    I just noticed the options under Quick Links in the self serve account has been disabled.  Is this temporary?

[CountyDownIeUk]

@J_PM 

Thank you. 

[J_PM]

@CountyDownIeUk Correct. We're making multiple fixes. 

[softech]

I was wondering what got fixed too.

The issue with Usage report filter still there 😞

[CountyDownIeUk]

$15 plan description is still missing unlimited inbound calling

Referral Phone Numbers vs Dollars Credited still are imbalanced.  x 3 accounts. 

[JL9]

ughhh I hope this isn't it then

[dust2dust]

Dates are still wrong (except end date). Caching is still keeping old data. Refresh (F5) or Ctrl-F5 do nothing. The little spinner works nicely though.

[CountyDownIeUk]

@J_PM 

Sounds good. But I reiterate.....will we see a list of the fixes?

[hTideGnow]

Happy to see  bug fixes and enhancements  coming

@J_PM   do you have the list of issues this will cover?

[JL9]

Great hope this has to do with the inaccurate numbers/usage etc. a welcome change indeed!

[esjliv]

Thanks for the heads up @J_PM . Deployment of fixes for bugs and enhancement sounds good to me - yeah Public!

[dust2dust]

Update: The chatbot access has been severely gutted. The rest of this post wrt the chatbot functions hardly matters.

Well that's some learning for me. That short list of things that was on the announcement post that got edited that one could allegedly do with the chatbot made me look. Wow. You can do a whole bunch of stuff in it that I never knew before. How thoroughly useful. Would like a way to properly log out when done though rather than just closing it.

611 is still withering on the vine though.

Adding - interesting edit @SSO_T1 🙂

So I went looking.

Start chatbot
Are you a customer - click yes
Click on the sign in - login box pops out - login using normal login credentials.

So I made a chart of the differences between the self serve and 611 and the chatbot. The left column are all the things that can be done and seen in the self-serve.

Self Serve	611	Chatbot
Top
Lost/stolen phone		Yes – didn't test
Change sim
Change card
Toggle autopay	yes	only on – didn't seem to work anyway
(add funds)
use registered card	yes	Yes – didn't test
use voucher	yes	Yes – didn't test
custom amount	presets	Yes – didn't test
change card
Amount due	yes	yes
Due date	yes	Yes – but uses last day as due date
Payment history		yes
Usage counters	Data,Intl LD	Yes – the 50 texts used counter doesn't work
Usage details
Balance	yes	yes
Shop add-ons	Roaming, US LD	Yes – didn't test
Referral code
Plan details		yes
Plan & Add-ons
Change plan		only immediate – didn't test
Payments
Rewards
Profile
Change password		Yes – takes you to the standard change page
Change pin
Change voicemail password		Yes – 10 digits – must change on first access
toggle 2FA
Account number
Sim
Change number
Change name, address, alternate #
Transfer number

Of course the voicemail password can be changed in the voicemail system. But not 611.