[Resolved] Issues with Mobile Hotspot

[J_PM]

— Update as of December 2, 11:35 ET —

This issue has been resolved and mobile hotspot service is working as expected. Thank you for your patience.

Troubleshoot steps: 

If you encountered this issue, initiate a restart by putting device in flight mode or restart your phone.

Thanks,

———————-

Hello Community, 

We’re aware of an issue with Mobile Hotspot where some customers have had trouble connecting devices like tablets and laptops to their mobile hotspot. Regular plan data used directly on your device should not be impacted and is working properly. Our team is currently investigating and we will provide more details when they are available. 

Thank you, 

The Public Mobile Team

[Jamiesgirl]

My husband my phone ar both having issues .  Do we need to submit a ticket ? 

[Fiel6280]

I'm experiencing the same problem.

[2Rude]

Seems to be DNS related for me.

Is there a feed or post we can follow to get updates instead of this forum?

[Razor100]

Thank you for sending this out to the community. Good to know I am not alone on this issue and the PM techical team is on the case.

[mcdougal]

Thanks a lot for letting us know. I've been trying to sort this out all day, glad it's not just me.

In case it helps, the problem for me is with the APN: isp.mb.com

If I set things up with sp.mb.com I can indeed get data working on my phone. But for my strange operating system, I need separate APNs for MMS and for Internet in order for both to function properly, so isp.mb.com is essential.

Thanks for letting us know this is being worked on!

[Nicholas811215]

I am glad the issue is being looked into. Both myself and my brother are having this issue.

[Handy1]

@J_PM  Thanks for the update bro we can advise other experiencing this issue