Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[Sunshield]

Thanks Handy1, submitted ticket and am waiting

[Handy1]

@Sunshield  You have to ask support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sunshield]

Hi, signed up under flash sale this morning, and ported my number but picked the wrong plan (60gb for $20/mo), and instead wanted the 100gb plan for $30/mo.

Is there someone who can help resolve? Don't see any way to change plan on web/app without the full rate applying ($60p for 100gb instead of $30)

[Chickenmama]

You are lucky , at least the subscription show you have $20 discount. Mine show $40 plan and recurring bill also $40 plus tax 

[Chickenmama]

Same problem to my two numbers port last night

[Nelly_rocky]

I have the same issue ported out over 12 hours ago. Opened a ticket and no reply back!

[Anerkons]

Ha ha I beat you — so far I’m waiting for 21 hours . However they did correctly charge my credit card. 

[dannywg]

My estimated upcoming payment still shows $45.20. Charged that amount from my credit card after I joined PM 3 days ago for the Flash promo. No replies from CS_Agent for my 3 tickets...

 

[Melodieharik]

They must be overwhelmed because I submitted a ticket and sent a direct message over 15 hours ago (and counting) and haven't received a response yet. 

[Neha4]

please correct my account, refund the overcharge and put me in the right plan. Thanks!

[JoeyMartino]

False… I submitted one over 12 hours ago and gotten no response…

[hTideGnow]

hi @Anerkons 

the one who referred you will see a 1 Public Point on his Reward system the day of his next renewal

for you, you will see the $10 credit within 72 hours

[hTideGnow]

hi @Yazmsw2 

what was your exact issue? Make a post of your own and provide us more information what you have done and what you can and cannot do and we will help

[hTideGnow]

hi @Garfunk80 

you will need to submit ticket with PM agent instead of just posting here

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[hTideGnow]

hi @daras17 

no worries, you can use the code and get the deal at the same time

[hTideGnow]

hi @amyzhu PM agent won't help from community post like this.  You need to submit a ticket.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[amyzhu]

@J_PM @CS_Agent - please correct my account, refund the overcharge and put me in the right plan. Thanks!

[Yazmsw2]

Same here, this is frustrating

😠.

[daras17]

Hi @J_PM !

I signed up today for the amazing deal but I used a referral code... Will that take the deal away from Me? Please help :(. I want the 20$ a month deal for 60gb, I don't want the referral code 😭

[thuy2691]

That is really bad! Sorry to hear it @Anerkons . I hope your plan works soon. 

[Anerkons]

I wish I was in your place having to only worry about being overcharged - my plan doesn't work at all so I'm not able to access banking apps etc requiring 2 factor authentication. CS agents won't respond to my pleas for help since noon yesterday.

[Anerkons]

The person that referred me did not get a referral credit .

[Techguru]

Share your referral code within your social networks/media so that they can benefit from these rare deals that is better than Black Friday! You will in return get a referral credit

[thuy2691]

@J_PM @CS_Agent if you don't respond and fix this I will ask my bank to reverse the unauthorized credit card charge as soon as it is posted and will also submit an official complaint to CCTS. There are 4 private messages sent to @CS_Agent awaiting your response. The first thing I do Monday maybe calling CBC/media outlet to raise a fraud concern. Very upsetting with PM and your parent company TELUS! 

[kenyg]

@J_PM @CS_Agent -

How can a current subscriber take advantage of the flash sale ending Jan26/2026 

$20 Canada-USA- Mex 60gigs?

could you help me please .

[WonjunRoh]

13 seconds ago

@J_PM @CS_Agent - please correct my account, refund the overcharge and put me in the right plan. Thanks!

[thuy2691]

@J_PM @CS_Agent - please correct my account, refund the overcharge and put me in the right plan. Thanks!

[thuy2691]

please check 

[Angelakc]

Hi, I'm a new subscriber and just signed up and paid my first payment. My number has been transferred but my account is showing my subscription is expired, and none of my services is working. What do I do to get the subscription I paid for activated?

[DrummingMan]

Thanks! I subscribed to the $40 plan that indicated a 50% discount for 24 months. my cc was charged $40 plus tax! Agent told me this would be rectified for next billing cycle then disconnected the chat without taking questions from me obviously super busy! What is going to happen I have screenshots showing the discount and a screenshot of the answer re-the chat agent! I would like to get this resolved ASAP so thank you very much!