Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[fancybear00]

Yes I get charged but the esim is not working so stupid

[Tala0]

Omg this is the worst! They’re only available through chat or posting online. Who knows how long they’d take to reply. So sorry!

[Tala0]

Bruh I tried chatting and sending messages last night with no luck. I haven’t heard back. So I didn’t try to complete activate anymore and I didn’t get charged so whatever. But you’re saying you completed and now you have no service??

[fancybear00]

yes same for me, no phone service at all right now, and the old one is cancelled

[fancybear00]

how can I reach the customer service????

[fancybear00]

my activation is completed buy my eSIM is not working,  i contacted the support but no one replied me, i need to use my text asap, can someone help me

[Kydd]

I rather get the 50% off for 2 Years . Currently have $34 50gig is there a way I can get the 50% off ?

[Tala0]

Honestly at this point, I think it’s a blessing in disguise that my activation didn’t go through. I think I’d rather pay $29 25GB with PC Mobile rather than the 50% off that doesn’t work and without customer service 

[cnickel]

I am having the same experience as most people here. Trying to port a number, cannot install the esim, the account from the ported number is now cancelled. We cannot receive the code to log into public since the old service is cancelled.

Tried to submit a ticket but the submit button remains inactive.

I hope we get an update soon.

[Kydd]

• I'm wondering the same thing I think we all deserve it

[HollyGraves]

I am experiencing an activation error "subscription not activated" and I cannot log a ticket to get support. I have filled in the fields but the submit ticket button is greyed out.
What are my next steps?

[Janellybean]

Same issue for me. Showing bars but can’t connect , no texts or calls or data

[Bethstamaria]

Hi , still having activation issue. i tried creating ticket, filled in everything- doesnt allow me to submit. I also tried resetting my phone, my network setting and non worked. I need my phone for work and have been troubleshooting the entire day, please help cs_agent. thanks

[Handy1]

@John-J1  Yes they work 7 days a week 9am-10pm EST 

[Linda202]

I also could not create a ticket so I sent a message in the community inbox last night. Still waiting for a reply

[Mere2026]

Has anyone had a resolution to these issues?  
I have the same problem.  But mine didn’t even show the promo.  I thought it would show at check out….but nope. Charged full price. 

 

[John-J1]

How long does it take to get a reply? Do they work weekends?

[chicken_tenders]

literally, this is not worth their half price promo if you're gonna deal with headaches like this. I'm already looking to switch back to my old provider and get my money back if they can't fix these issues. 

[Asgordo]

I think a lot of people are moving and their systems are exploding. This is good for the business, right? But please make it right, fix the issue, we’re new clients here.

[Handy1]

@chicken_tenders  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[chicken_tenders]

I am having transfer issues after going through the app. I put in my account number and said yes to the transfer. its been more than 15 hours and both my service are still active and i can't make outgoing calls through my public. only incoming. Theres NO REP! THE CHATBOX IS USELESS!

[Asgordo]

I have the same Exact the same scenario. Reached out to cs agent since last night and still waiting for reply.

[Asgordo]

That’s exactly what I did last night and still encountered and issue saying my subscription expired, right away! Even I just subscribed, new subscriber here. Cs agent said he reset something in my account and now the 50% off for 24 months is not showing in my subscription. I used the app in signing up for the subscription.

[Handy1]

@ANUNNAKI33  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[ANUNNAKI33]

I'm having the exact issue here. 😕.  I can't even raise a ticket.

[Handy1]

@Neha4  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[Neha4]

I am facing the same issue I paid the amount of 22 the second time.and the phone number is still not working. I have no idea how to raise a ticket and he this resolved 

[Chillforce]

Hi, for those of us who were double charged and didn't recieve the discount going forward I'd like to request expedited customer service to resolve.

I understand issues happen and sometimes software doesn't work the way we want it to but under no circumstances should a confirmation screen show a different value than what your credit card gets charged. I'd like to get this resolved ASAP please.

[EdN]

Thank-you 

[Swaps]

That’s good to know!