Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[Tala0]

It’s a bit of a mess right now with the system error 

[hTideGnow]

hi @Jdanylko if you saw the order on your My Account, you are supposed to get that.  Probably just some system error 

please ask PM support agent to check.. 

 submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[KevinSolis]

January 24. My 50% off promo disappeared and it says im paying $44.80 each month. I also had to pay 2 times after activation because the app said the subscription was expired even though I just paid for it a second before. Otherwise i wouldnt be connected to a carrier and wouldnt be able to say yes to the previous carrier number transfer text. I also used a $10 referral link and dont see the $10 deduction anywhere.

I feel like most people reading this are having this issue. But if you know someone who is about to switch to this carrier for the promo. Save yourself the risk of losing your phone number and paying a non discounted plan.

[Handy1]

@Irenicus  It’s only for new activations NOT existing customers 

[Jdanylko]

I am having the exact same issue today, 24.Jan2026.  I am not paying an other 20 bucks.  Luckily I am using eSIM and can switch back to my old plan, I haven’t cancelled it yet.

[Irenicus]

@J_PM @DR_PM 

Can you please confirm if the 50% discount is applied? I have a screenshot of my new plan confirmation at $20/month but my subscription says $40. My billing cycle is Feb 3rd - if this charges me the full $40 do I put in a support ticket or how do I proceed?

I switched from my $30/30GB plan which is no longer available so if this 50% is not honored it is super disingenuous.

Please let me know thanks! 

[Jdanylko]

This is not fixed as of 24.jan.2026

[hTideGnow]

hi @chicken_tenders 

usually within couple hours, weekend can be worse. Message them again for update 

[chicken_tenders]

What is the update and turn around time to get in contact with message support. I sent a message and haven't heard back. My number is semi ported for almost 24 hours. I can send calls but no incoming. 

[fancybear00]

Yes I get charged but the esim is not working so stupid

[Tala0]

Omg this is the worst! They’re only available through chat or posting online. Who knows how long they’d take to reply. So sorry!

[Tala0]

Bruh I tried chatting and sending messages last night with no luck. I haven’t heard back. So I didn’t try to complete activate anymore and I didn’t get charged so whatever. But you’re saying you completed and now you have no service??

[fancybear00]

yes same for me, no phone service at all right now, and the old one is cancelled

[fancybear00]

how can I reach the customer service????

[fancybear00]

my activation is completed buy my eSIM is not working,  i contacted the support but no one replied me, i need to use my text asap, can someone help me

[Kydd]

I rather get the 50% off for 2 Years . Currently have $34 50gig is there a way I can get the 50% off ?

[Tala0]

Honestly at this point, I think it’s a blessing in disguise that my activation didn’t go through. I think I’d rather pay $29 25GB with PC Mobile rather than the 50% off that doesn’t work and without customer service 

[cnickel]

I am having the same experience as most people here. Trying to port a number, cannot install the esim, the account from the ported number is now cancelled. We cannot receive the code to log into public since the old service is cancelled.

Tried to submit a ticket but the submit button remains inactive.

I hope we get an update soon.

[Kydd]

• I'm wondering the same thing I think we all deserve it

[HollyGraves]

I am experiencing an activation error "subscription not activated" and I cannot log a ticket to get support. I have filled in the fields but the submit ticket button is greyed out.
What are my next steps?

[Janellybean]

Same issue for me. Showing bars but can’t connect , no texts or calls or data

[Bethstamaria]

Hi , still having activation issue. i tried creating ticket, filled in everything- doesnt allow me to submit. I also tried resetting my phone, my network setting and non worked. I need my phone for work and have been troubleshooting the entire day, please help cs_agent. thanks

[Handy1]

@John-J1  Yes they work 7 days a week 9am-10pm EST 

[Linda202]

I also could not create a ticket so I sent a message in the community inbox last night. Still waiting for a reply

[Mere2026]

Has anyone had a resolution to these issues?  
I have the same problem.  But mine didn’t even show the promo.  I thought it would show at check out….but nope. Charged full price. 

 

[John-J1]

How long does it take to get a reply? Do they work weekends?

[chicken_tenders]

literally, this is not worth their half price promo if you're gonna deal with headaches like this. I'm already looking to switch back to my old provider and get my money back if they can't fix these issues. 

[Asgordo]

I think a lot of people are moving and their systems are exploding. This is good for the business, right? But please make it right, fix the issue, we’re new clients here.

[Handy1]

@chicken_tenders  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[chicken_tenders]

I am having transfer issues after going through the app. I put in my account number and said yes to the transfer. its been more than 15 hours and both my service are still active and i can't make outgoing calls through my public. only incoming. Theres NO REP! THE CHATBOX IS USELESS!