Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[Janellybean]

Same issue for me. Showing bars but can’t connect , no texts or calls or data

[Yuser]

SAME HERE!!! 

I was about to switch my whole family.. but this is mess, me and my daughter are without service 

[Bethstamaria]

Hi , still having activation issue. i tried creating ticket, filled in everything- doesnt allow me to submit. I also tried resetting my phone, my network setting and non worked. I need my phone for work and have been troubleshooting the entire day, please help cs_agent. thanks

[Yuser]

You have been informed incorrectly and after being charged (TWICE, ffs), completing all of the activation steps, the eSIM appears to be active however there is NO CONNECTIVITY.. not able to make or receive calls or texts or use the web.

Even after performing all troubleshooting, resetting network settings, restarting phone etc. still doesn’t work

[Handy1]

@John-J1  Yes they work 7 days a week 9am-10pm EST 

[Yuser]

My credit card says otherwise.

[Linda202]

I also could not create a ticket so I sent a message in the community inbox last night. Still waiting for a reply

[Mere2026]

Has anyone had a resolution to these issues?  
I have the same problem.  But mine didn’t even show the promo.  I thought it would show at check out….but nope. Charged full price. 

 

[John-J1]

How long does it take to get a reply? Do they work weekends?

[chicken_tenders]

literally, this is not worth their half price promo if you're gonna deal with headaches like this. I'm already looking to switch back to my old provider and get my money back if they can't fix these issues. 

[Asgordo]

I think a lot of people are moving and their systems are exploding. This is good for the business, right? But please make it right, fix the issue, we’re new clients here.

[Handy1]

@chicken_tenders  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[chicken_tenders]

I am having transfer issues after going through the app. I put in my account number and said yes to the transfer. its been more than 15 hours and both my service are still active and i can't make outgoing calls through my public. only incoming. Theres NO REP! THE CHATBOX IS USELESS!

[Asgordo]

I have the same Exact the same scenario. Reached out to cs agent since last night and still waiting for reply.

[Asgordo]

That’s exactly what I did last night and still encountered and issue saying my subscription expired, right away! Even I just subscribed, new subscriber here. Cs agent said he reset something in my account and now the 50% off for 24 months is not showing in my subscription. I used the app in signing up for the subscription.

[Handy1]

@ANUNNAKI33  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[ANUNNAKI33]

I'm having the exact issue here. 😕.  I can't even raise a ticket.

[Handy1]

@Neha4  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[Neha4]

I am facing the same issue I paid the amount of 22 the second time.and the phone number is still not working. I have no idea how to raise a ticket and he this resolved 

[Chillforce]

Hi, for those of us who were double charged and didn't recieve the discount going forward I'd like to request expedited customer service to resolve.

I understand issues happen and sometimes software doesn't work the way we want it to but under no circumstances should a confirmation screen show a different value than what your credit card gets charged. I'd like to get this resolved ASAP please.

[EdN]

Thank-you 

[Swaps]

That’s good to know! 

[W1N570N]

Me too, I don't know what to do now. I was charged the full $40 and now I can't switch back ot my $35 for 75 GB plan.

[Chillforce]

Quick question was the 100gb/$40 plan not supposed to have the discount? I did an early switch over to it and lost my old plan relying on the discount that the app stated would apply. I do have screenshots

[Yanjun1]

After I’ve successfully changed 20$ plan，but the 5G/4G internet is not working. 

[Chillforce]

I have the same issue but as an existing customer.. I messaged cs_agent and hope for a resolution soon.

[John-J1]

 

 had the same problem, signed up as a new customrr, paid $20 Ported over, said my plan expired and asked to renew, so I  renewed the same plan, made me pay $20 again. Looks like they took my discount away and im just on a regular $40 plan

[DR_PM]

We've been informed that nobody that was unable to activate was actually charged. There may have been some mixed messages in what people were seeing, but nobody should have been billed in error.

We're so sorry for the confusion that this has caused!

[ChiWpg]

Hi! My eSIM will not activate on my iPhone 12 - just signed up today. Is this related?

[Yanjun1]

Hi. I’ve changed the plan and the internet can’t access.