[RESOLVED] Systems Outage - Update: Clear Cookies/Cache

[J_PM]

New Update:

We are pleased to report the Systems Outage issue has been resolved. We thank you for your patience and support as we worked to get our site page up and running.

Please Note: After multiple tests we can confirm the platform is stable. If you are still having issues, this may be due to caching and cookie blocks. Please try the following:

1. Restart your browser 

2. Clear Cache/Cookies 

3. Login into My Account

Thank you for your understanding,

 - Public Mobile Team 

---------------------------------------------------------------------------------------------

Hi Community, 

We heard your feedback and understand some customers are still experiencing issues. Our technical teams continue to work on resolving the problems.  

Thank you for continuing to share your experiences in our Community. We will continue to update this thread as more information becomes available.

Please be aware of the following impacts:

Some pages are down on publicmobile.ca. This includes:

• My Account & Rewards
• Account changes via SIMon

Existing Customers: limited account management including, check account usage and balance, make payments with a registered card, manage pre-authorized payments, and paying with a voucher  via IVR by dialing 611 on your phone.

Apologies for the inconvenience and thank you for your patience.

- The Public Mobile Team

[dprvu]

Can't say for certain, but it doesn't appear to be an outage from the client side.  Once you put in your username and password it doesn't put you to the your self service page or the account profile page it does a "Resume" as and the token is expired.

After clearing the browser cache, all the cookies and the registry from my machine I can log in and see what I need.  The problem is that I need to access it from a mobile device the same level or purging is not there.  

It looks like the OAuth token is not getting cleared or expiring.  Happens more on any device that I have chosen to save the password for a quicker login. 

[jukos]

Can we get an estimate on how long this will be down? I am in need of purchasing extra data

[FlutteringBy]

Still down....system error message here....🙄....

[mig39]

Is it still down?   Anyone able to successfully login?

[InternM001]

Is it still down? I can’t login, it says “System Error”.

[kaytus]

Thank you for your update.

[Amandaboser]

I haven't even been able to call 611 for the last 2 weeks. It sends me a text to go to the login page and than hangs up. So this is a real problem for me. Cannot do what I need on the account via website nor via phone.... 

[Badbrakes]

I guess not so "fixed"! I have tried for an hour or so to login and get the system error message. I'll try later.

[darlicious]

@golfball 

You and everyone else. The system outage fix was short and login is down again for an undetermined time. If accessing your account is not urgent them it's best left for later in the day or another day altogether.🤔

[golfball]

I'm unable to log in to self-serve due to a "System Error".

[darlicious]

@J_PM 

Customers need an update on self serve still not fully functional. As it stands the last update is out of date because obviously self serve is not fixed properly yet.

[hTideGnow]

HI @J_PM   is it down again for everyone or just me?  I cannot login still 

[jinggao73]

Still can't log in to my account and my rewards as well. When I log in, I got this error message below:

System error. Please try again.

[darlicious]

@s_shard 

Self serve accounts are still not operating as intended and login is extremely hit and miss. Is your need to access your account urgent? If not it would be better to check in later in the day to see if all is well again.

[s_shard]

I am still not able to login.  I cleared my cookies and tried a different web-browser, but I still get "System error".

[mgenn]

I am still not able to login yet, still receiving the system error message.

[kentsceviour]

I am still received a "System Error" when I try to login to my account.

[CodyGrimsley]

Not resolved as of friday morning @9:40est

[HSKhurana]

I don't think it's resolved. I am still getting the system error, try again message like yesterday. What's up, Public Mobile?

[ninuann86]

Not able to login

[Betspencer]

I still am not able to login to Public Mobile website

[YellowCap]

Still broken here.  Showing "System error. Please try again" after attempting to login.  It made no difference when I used incognito mode.

[softech]

@J_PM @CS_Agent 

Look like the site is down at the moment.

Can you also confirm if activation portal is working too? there is a post this morning about having difficulties going through activation.

thanks

[supgerry]

The site is down for me too. @J_PM 

I've used Incognito Chrome, normal Chrome, Safari, and Firefox.

[softech]

@mixim10   site could be down again, I tried both regular and Incognito mode and not working either.

Try logging in again now and see if it works for you

[mixim10]

Try a different browser - clear history /cookies / incognito mode - whatever it takes -- Try! Hopefully will log you in.

I have had luck doing that.

[mixim10]

I've used a different browser and cleared cache / cookie and it seemed to log me in.

[mixim10]

That's a good sign!  Hopefully, they're on their way to having things fixed soon.

[Digiacomo]

Can’t login. But I Was able to activate 

[beadle]

Still cannot log in: System error. Please try again.