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Any update on the outage?  

Can anyone else use the 1-855 number.  I dial it, it doesn't ring and then eventually hangs up with a fast busy . 

Thank you for the feedback.  Tried that just now.   I dial 611 on the phone and it tells me that the option is not available on this device.  He's on automatic renewal via credit card.  No concern on funds. 

Apparently 611 only works if the account is not suspended.  I need to log into the "My Profile" to do a "Resume Service"  I dial 611 on the phone and it tells me that the option is not available on this device.  He's on automatic renewal via credit c...

I'm in the same boat.  My kid can't use his phone right now.  I need to resume service on his phone.