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Mayor / Maire

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues


@Fonniekennedy wrote:

I am unable to make local calls. It says that I don’t have long distance on my plan. I have the 40 dollar Canada wide. @moderatorteam


In order to talk to a moderator the fastest way is by submitting a ticket thru Simon (?) Bottom of the screen on the right. It prioritizes your issue....

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Mayor / Maire

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues


@Fonniekennedy wrote:

I am unable to make local calls. It says that I don’t have long distance on my plan. I have the 40 dollar Canada wide. @moderatorteam


However if it is a message you are hearing... your call should go thruvafter the msg. Just put a 1 in front of all numbers...all calls are Canada wide so it makes no difference.

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Great Neighbour / Super Voisin

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues

I am still gettingthe message for local calls "sorry, we could not complete your call. You don't have an active long-distance add-on and this call is not covered by your plan. Get an add-on by dialing *611." Then, the connection is cut. I need help by someone fixing the problem. I am 85 years old  and I need my mobile phone working. I have a monthly auto paid plan and is paid up. Can someone plese call me on my  land line 905 477 3808.

Sam Vesuna

 

 

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Mayor / Maire

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues

Stay safe

Highlighted
Mayor / Maire

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues


@samvesuna wrote:

I am still gettingthe message for local calls "sorry, we could not complete your call. You don't have an active long-distance add-on and this call is not covered by your plan. Get an add-on by dialing *611." Then, the connection is cut. I need help by someone fixing the problem. I am 85 years old  and I need my mobile phone working. I have a monthly auto paid plan and is paid up. Can someone plese call me on my  land line xxx xxx xxxx

Sam xxxxxx

 

@samvesuna  A couple of questions to see if we can help you before getting you to contact the moderators for help. Unfortunately  no one can call you...you have to do everything by messages but we can help you along the way. What plan are you on? Is it the $15? If it is you may have run out of outgoing calling minutes. Can you access your account? Your username is your email and your password...only you know. Once you log in on the overview page under my plan and add ons...what do you see? Do you see 100 outgoing min. 0/100 ?

Do you only see unlimited international texts and unlimited incoming calling? If that's all then you have used up your outgoing minutes. You can purchase an add on for calling that is very cheap $5/500 minutes or public mobile is giving everyone who is a public mobile customer 2 gifts 1gb of data and 400 international calling minutes. You can use these for calling until renewal and then they will stay on your account til you need to use them again. Just go to the top of the overview page click on plans and add ons. Scroll down to the blue add ons sections. In the first column  the very first add on will say holiday 400 international minutes $0. Click on the ticker to move it from zero (0) to one (1) scroll down to submit payment button and click on it to submit $0 to purchase the free add on gift. Go back to your overview page and you should now see holiday 400 international minutes add on 0/400. You can now call out again. If you want the free holiday 1gb data add on just repeat the same process but in the third column  of the add one section.

If you have a $25 and up plan you have a different issue and probably need a moderator. Report back what you see when you log in and we'll help you along the way....


 

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Good Citizen / Bon Citoyen

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues

Hi, the free 400 international minutes and free 1 GB data are not inserted into you account automatically.  You need to go into your account, you are in OVERVIEW, go to PURCHASE ADD ONS, scroll down to the darker blue area where you should see the options in TALK for adding the FREE 400 INTERNATIONAL MINUTES for 0.00 dollars.  Click the plus sign to change it to 1.

On the 3rd column, you should see the option for the FREE 1GB DATA, click the plus sign to change it to 1.  Then scroll to the bottom where you select to buy add ons.  You should see the option to confirm purchase and it should say 0.00 dollar value so you know you are opting for the free holiday giveaway that Public Mobile is giving away to their customers until 25th December 2019.

You can use these 400 minutes till they are used up.  That should supplement your regular minutes.  Enjoy

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Great Neighbour / Super Voisin

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues

How do I register a complaint about outgoing calls or at least make sure it doesn't happen again. I am 71 yrs old female and was stuck on the highway last night because I could not call. The message was my bill was unpaid ... and please ignore the message if it was paid. Well it was paid and there I sat on the highway jn the dark

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Great Neighbour / Super Voisin

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues

I forgot to add my daughter states, this happens often to her. If there is no garantee for uninterrupted service, I need to go to a different company, even if it costs more. I can't be sittling in the dark on a highway. This is my only problem. I have been very happy until now. Is there a way to have an emergency by-pass number to call for such circumstances?

 

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Great Neighbour / Super Voisin

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues

My problem is not resolved. My phone works, but not well enough if I can't make calls when needed.

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Mayor / Maire

Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues


@croninbonnie wrote:

I forgot to add my daughter states, this happens often to her. If there is no garantee for uninterrupted service, I need to go to a different company, even if it costs more. I can't be sittling in the dark on a highway. This is my only problem. I have been very happy until now. Is there a way to have an emergency by-pass number to call for such circumstances?

 


@croninbonnie  Unfortunately, there is no live support, even if it is an emergency situation.  All support for Public Mobile is done vie this community forum, and interactions with the moderator team via messaging.