Earlier today we identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls were unable to be placed. Inbound calling, texting and data services remained unaffected.
Our technical teams are implementing a solution which will restore outbound calling service to normal by early morning of March 20. No action is required on your behalf.
However, in the meantime, we have added a complimentary 400 minutes Long Distance Talk Add-On (includes calls to Canada & the U.S) for our affected customers, which you can use immediately and will allow you to make outbound calls. This Add-On will not expire as any unused minutes will roll over to your next cycle.
We understand that your service and staying connected is important and we sincerely apologize for any inconvenience this may have caused and thank you for your patience.
-Public Mobile Community Team
Updates
Please click the spoiler for a full history of this service issue to date.
We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.
If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.
Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.
We apologize for any inconvenience caused and thank you for your patience.
This morning my 3 family phones are not working. Says the calls are not covered by my plan. It worked yesterday. I can, however call the phones from a regular land-line. I cannot check my plan via the web page becaus that gives an error also,.
Ok your accounts shows ACTIVE. That's strange that all the 3 phones doesn't work at the same time..is it for a phone number in particular or for every numbers?
SInce this morning, march 18, I cannot make any calls with my phone. It says I do not have the required long distance plan. I have the province wide plan. I can, however, receive calls.
Does this happen to every number? What about a 1-800 number or trying to call yourself? Make sure you are dialing a “1” to the start of each number. If this doesn’t help make sure you still have minutes left / an active calling plan. If it still doesn’t work you may have a provisioning issue and need to be corrected by the moderator team. Send a private message to the public mobile moderator team. Click this to message them.
This morning my 3 family phones are not working. Says the calls are not covered by my plan. It worked yesterday. I can, however call the phones from a regular land-line. I cannot check my plan via the web page becaus that gives an error also,.
SInce this morning, march 18, I cannot make any calls with my phone. It says I do not have the required long distance plan. I have the province wide plan. I can, however, receive calls.
This morning my 3 family phones are not working. Says the calls are not covered by my plan. It worked yesterday. I can, however call the phones from a regular land-line. I cannot check my plan via the web page becaus that gives an error also,.
Did you go here https://libreservice.publicmobile.ca/? One sim card is link with one account. The calls didn't go through even if the message you said?
This morning my 3 family phones are not working. Says the calls are not covered by my plan. It worked yesterday. I can, however call the phones from a regular land-line. I cannot check my plan via the web page becaus that gives an error also,.
