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Highlighted
Retired Oracle / Oracle Retraité

Re: RE: Payment Voucher Retailers

@Martin to be hoenst, I'd have never thought of that.  I would generally trust what the online tool tells me and I would have probably gone to the vendor without calling to verify.  You should be able to trust the info in the tool is current, if PM want folks to be able to buy vouchers to pay for their service.

 

That said, I still think it's more convenient to just pay through the self-serve site with a credit or [edit: VISA debit, not debit] card, but for some folks this isn't an option, and vouchers may be their only option.  It would be nice if the tool kept an updated/current database.


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Highlighted
Mayor / Maire

Re: RE: Payment Voucher Retailers

I agree with you there, @srlawren. But another potential hurdle is the occassional problem that PM customers face with their valid credit/debit cards being declined. In fact, the last time this occurred (per a discussion on this community) was just this week!

 

So yes, up to date information about voucher locations would be very helpful.

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Good Citizen / Bon Citoyen

Re: RE: Payment Voucher Retailers

Credit card decline also happened to me.  I couldn't understand why, so I processed it again, so now I have two 'authorised' transactions on my credit card that are pending because they are not 'settled' with the vendor.  Each transaction will take up to 5 days to go through, for some reason.  I don't know what it means, so I have to keep watching to see if payments go through.

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Good Citizen / Bon Citoyen

Re: RE: Payment Voucher Retailers

@Martin I didn't have to call ahead to see if the now dismantled Esso was still active, because it was directly next door to me.  When I went online to find another location, it was still listed as an active vendor, yet it had been leveled by the city, in order to build a subway station.  I wrote to PM twice, informing them that this location was now completely and utterly closed (wrecked in construction), but they continued to keep it on the list as 'active.'  My concern was that other people would be checking the list and going to this location, only to find it no longer existed.  I always call ahead to make certain that a vendor is active, but I don't think it is appropriate of PM to not replace the inactive vendor that was close to me, with another one in this area.  I am disabled with mobility problems, and on a very limited disability income.  Each round trip bus far costs $7.00.  It is costly for me to take the bus, so I end up walking--hobbling, in fact--two hours to the next closest vendor.

Highlighted
Legend

Re: RE: Payment Voucher Retailers

Hi @BLD,

I certainly agree with you that the wrecked vendor should have been removed, and that only one webmail should have been necessary. BTW, did you use the web form on the Contact Us page? The reason that I ask is that all other email inboxes are unmonitored.

It's very good of you to be concerned about other customers; it speaks well of your values.

With regard to walking/hobbling for 2 hours each way, that's a feat of perseverance, and one of being able to tolerate the noise. I used to live in Toronto, but relocated because the noise was over-the-top.

Hi @Jeremy_M,
Would you please contact @BLD in order to update the list of vendors? Thanks.
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Retraité / Retired

Re: RE: Payment Voucher Retailers

Agreed @Martin

 

 

We will be updating our locations shortly, and adding new stores very soon 🙂

 

There might be a closer location for you than the one mentioned in my previous post:

 

850 Roselawn avenue

Toronto, Ontario

M6B 1B9

Tel: 416-783-2357

 

Google map:

 

 

Jeremy

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Legend

Re: RE: Payment Voucher Retailers

Hi @Jeremy_M,

Thank you!
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Good Citizen / Bon Citoyen

Re: RE: Payment Voucher Retailers

Thank you @Martin and @Jeremy_M for your assistance.

 

To Martin - yes, I did use the proper contact messaging system to send my notice that the 1815 Eglinton West Esso station had been designated for destruction (and has now in fact been demolished) to make room for the new subway station, and got the automated confirmation that someone would be in touch with me within the 48 hour (?) time, but no one did contact me.  Then, someone from PM contacted me to complete a survey and I again mentioned the fact that this location was now gone.  He gave me another e-mail address to use, and so I sent off another message, and got no response.

 

To Jeremy - thank you for this information for the voucher vendor on Roselawn.  I will see how close it is.  I scanned the map very hard and did not see that one there at all.  Is it possible that PM did not have an updated map up? I checked very recently, and could swear that one wasn't there when I was looking to see if PM had added more payment vendors.

 

I have tried to set up a 'one payment' option on my credit card a couple of times, but I keep getting a fail at the Public Mobile end; however, when I look at my online credit card transations, the transaction shows up as approved, but I guess because it fails on the PM end, the transaction gets cleared off as non-existant on the next day.  Can anyone tell me why this would happen?  I'm certainly not over my limit on my credit card, because as soon as I make a transaction, I bring my cc balance back down to $0 by immediately transferring the balance owed from my bank account to credit card.

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Legend

Re: RE: Payment Voucher Retailers

Hi @Jeremy_M and @Kalla_A,

Would either of you please help @BLD with one's payment problem.

Thank you.

@BLD,

You're welcome!

Is 1815 Eglinton West between Bathurst and Yonge? Do you know the precise intersection, and the name of the new station? Obviously, it can't be called Eglinton West, as there already is a station with that name!

I hope that, when the vendors' map is updated, there will be one very close to you.

Cheers.

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Good Citizen / Bon Citoyen

Re: RE: Payment Voucher Retailers

@Martin, no, 1815 Eglinton Esso was at the corner of Eglinton and Dufferin.  Bathurst is too far away for me to travel by foot.

 

@Jeremy_M, thank you again for the Roselawn search, but when I look for it on my own, I do not see it on the list.  Here is the list that comes up for me, but when looking at the map, some of these locations that are contained in this list are not even in my list of options.  The list of vendors needs to be overhauled, it would appear.

http://prntscr.com/9z1727 - as you can see, Roselawn is absolutely nowhere to be seen in this roster.  I can remember calling some of these places a few months ago, and they denied they carried vouchers. The only positive hit I got was the Trethewey Esso, and that is the one I have been using, although it is a very long distance from me by foot.

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