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Mayor / Maire

Re: Plan updates + new $10 limited talk and text plan!

I did some searching and others have found that using the Extended Absence Greeting (EAG) does not dock off the 50 minutes in the $10 plan. I believe I experience the same result. The call shows up in the list but it doesn't tick up the counter under add-ons on the Overview.

I'm not sure about normal VM and getting a hang-up before the "beep" but it is stated that someone leaving a message will. I've already set my EAG so I don't feel like fiddling around with all that again.

On examing all of this, I found a few different item names being used for Destination Location. There's province and state. There's Toll-free. There's NANP. Then I found an 844 number that had nothing in that column. I don't believe the $10 plan gets docked minutes for toll-free or nanp. I had a bear of a time verifying and corroborating how the counter got to where it is and so I'm not sure that an 844 number doesn't dock. Reading comments here it seems maybe 844 is still not settled seeing as how there is no description for it.

 

So @pm-smayer97: I'd say there's some in between in what you're so capitalizingly saying and what actually happens.

It is stated that the caller leaving a message and of course retrieving that message from your phone costs minutes. Some day maybe I might bother to experiment with a hang-up on normal VM before the beep and see if the counter ticks up.

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Deputy Mayor / Adjoint au Maire

Re: Plan updates + new $10 limited talk and text plan!

Unlike Telus, which has special free numbers that are not charged (see https://www.telus.com/en/bc/support/article/special-service-mobile-numbers), calling ANY number, including tellp-free, VM, etc, using the $10 plan uses minutes. Other callers leaving a message in your VM does not. Period. Tested on 6 plans of these plans.

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Mayor / Maire

Re: Plan updates + new $10 limited talk and text plan!


@pm-smayer97 wrote:

Unlike Telus, which has special free numbers that are not charged (see https://www.telus.com/en/bc/support/article/special-service-mobile-numbers), calling ANY number, including tellp-free, VM, etc, using the $10 plan uses minutes. Other callers leaving a message in your VM does not. Period. Tested on 6 plans of these plans.


Then we're having different experiences or we have different plans.

I combed through all my calls for this current term so far and separated them by destination. Maybe PM will look at this post and say "oh that's wrong" and change it who knows but I don't see the toll free calls adding to the count. Or nanp. My calculations get me to being short by about a couple minutes. Not bad. Not perfect though. That is adding up initial VM set up and the other calls. Even adding the 844 call doesn't quite get me there. But if I were to add in the toll free/nanp calls I would be way over. So I really don't think they're adding in.

Apparently it would seem YMMV.

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Retired Oracle / Oracle Retraité

Re: Plan updates + new $10 limited talk and text plan!

@z10user4 @pm-smayer97 thanks for sharing your personal experience.  I apologize for any misinformation.  Everything I recall reading about the $10 plan up to this point made me think calls forwarded to your voicemail counted against the 50 mins, regarless of greeting type.  I'm actually quite happy to be incorrect about that, and to know that the extended absence greeting is indeed an effective workaround.


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Great Citizen / Super Citoyen

Re: Plan updates + new $10 limited talk and text plan!


@srlawren wrote:

@z10user4 @pm-smayer97 thanks for sharing your personal experience.  I apologize for any misinformation.  Everything I recall reading about the $10 plan up to this point made me think calls forwarded to your voicemail counted against the 50 mins, regarless of greeting type.  I'm actually quite happy to be incorrect about that, and to know that the extended absence greeting is indeed an effective workaround.


Are you absolutely certain that calls forwarded to your voicemail DO NOT count against the 50 minutes? From my past experience anything going in or out of voicemail gobbles up paid minutes.

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Mayor / Maire

Re: Plan updates + new $10 limited talk and text plan!


@katiatall wrote:

@srlawren wrote:

@z10user4 @pm-smayer97 thanks for sharing your personal experience.  I apologize for any misinformation.  Everything I recall reading about the $10 plan up to this point made me think calls forwarded to your voicemail counted against the 50 mins, regarless of greeting type.  I'm actually quite happy to be incorrect about that, and to know that the extended absence greeting is indeed an effective workaround.


Are you absolutely certain that calls forwarded to your voicemail DO NOT count against the 50 minutes? From my past experience anything going in or out of voicemail gobbles up paid minutes.


I'm not absolutely certain. The documentation says it does. pm-smayer97 says it does not.

My experience with the EAG is that somebody calls in. They sit through 6 or so rings. They get the EAG. They get hung up on after the EAG. For me, the call log shows an 18 second (or thereabouts and probably variable depending on how long your EAG is) call but the minutes counter does not go up.

Some day I'll clarify for myself whether when using a normal VM that a hang up during the message counts. Or when someone leaves an actual message whether it counts.

It makes sense that using your phone to call your VM to listen to messages would count. I'm fine with that. I'm not even going to bother verifying that.

Deputy Mayor / Adjoint au Maire

Re: Plan updates + new $10 limited talk and text plan!


@z10user4 wrote:


My experience with the EAG is ... the minutes counter does not go up.

... using your phone to call your VM to listen to messages would count. 


Yup... on both counts. And others leaving messages does NOT count. only retrieving them from cell phone.

 

I think part of the confusion is people looking at their log vs their minut count...

 

The log WILL show minutes for people leaving messages AND for time to access VM to retrieve messages BUT the only minutes that get counted against plan minutes are those when using cell phone to retrieve mesages, but not via landline.

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Mayor / Maire

Re: Plan updates + new $10 limited talk and text plan!


@pm-smayer97 wrote:

Yup... on both counts. And others leaving messages does NOT count. only retrieving them from cell phone.

 

I think part of the confusion is people looking at their log vs their minut count...

 

The log WILL show minutes for people leaving messages AND for time to access VM to retrieve messages BUT the only minutes that get counted against plan minutes are those when using cell phone to retrieve mesages, but not via landline.


Of course me being me I just had to figure all this out for myself. I can corroborate @pm-smayer97 saying all that he has said. This goes counter to what all the documentation says.

Hopefully none of this will get "corrected" 🙂

 

So to repeat in my words...voicemail only counts minutes for calling to it from the PM/SIM-loaded/active handset by a person. All activity will appear in the log (no I did not confuse them 🙂 ) but the counter will only increment if VM is called by a person from the phone.

 

Thanks pm-smayer97. Or is that THANKS PM-SMAYER97 🙂

 

Over and out 🙂

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Plan updates + new $10 limited talk and text plan!


@srlawren wrote:

@pm-smayer97 wrote:


FIRST, other callers leaving a message is NOT call forwarding. Call forwarding is specific feature... so you only get charged for call forwarding if you ACTUALLY activate call forwarding.

 

So it does not matter whether you receive messages or not. There is no charge. The only charge is when you access VM via your cell phone. PERIOD!


@pm-smayer97 no, this is not correct on the $10 plan.  Calls that get redirected to your voicemail box (no matter what type of greeting you have active) count against your metered minutes, unfortunately.


BTW, the WHOLE reason to use the Absence Greeting and disabling callers from being able to leave a message is NOT about saving the cost of THEM leaving a message but rather saving the cost of feeling the need to retrieve your VM via your cell phone which DOES use minutes.

 

The simple alternative is to access your VM via a landline for FREE by calling either your cell phone # or dialing 647-580-4001 (Telus/Public Mobile VM system). 

Highlighted
Retired Oracle / Oracle Retraité

Re: Plan updates + new $10 limited talk and text plan!


@pm-smayer97 wrote:

BTW, the WHOLE reason to use the Absence Greeting and disabling callers from being able to leave a message is NOT about saving the cost of THEM leaving a message but rather saving the cost of feeling the need to retrieve your VM via your cell phone which DOES use minutes.


@pm-smayer97 not necessarily.  Some people just don't want anyone to leave them a voicemail, but may not care about the minutes to call in and listen to them.  I've seen at least a handful of folks in the community that have asked for the ability to turn voicemail off because they hate getting voicemails.  

 

However, on the $10 plan, using extended absence does NOT solve the problem of airtime being comsumed simply by the call being forwarded to your voicemail box.  Which IS a problem on the $10 plan.


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