Resolved: Flash Sale Promo - Activation Issue

[J_PM]

Hello Community, 

We are currently experiencing some technical difficulties with purchase and activations right now, and we wanted to give you a heads up.

What’s happening:
If you’re trying to activate your Public Mobile service on the web, you might run into some issues. We’ve spotted the problem and our team is working hard to get it sorted out.

If your activation was unsuccessful or you received an activation error - payment will not be processed until activation has completed in App. 

What you need to do: 
To continue with your purchase and activation, download and log in to the Public Mobile app: https://publicmobile.ca/en/load-mobile-app

We’re really sorry for the inconvenience.

The Public Mobile Team

[Chillforce]

Quick question was the 100gb/$40 plan not supposed to have the discount? I did an early switch over to it and lost my old plan relying on the discount that the app stated would apply. I do have screenshots

[Yanjun1]

After I’ve successfully changed 20$ plan，but the 5G/4G internet is not working. 

[Chillforce]

I have the same issue but as an existing customer.. I messaged cs_agent and hope for a resolution soon.

[John-J1]

 

 had the same problem, signed up as a new customrr, paid $20 Ported over, said my plan expired and asked to renew, so I  renewed the same plan, made me pay $20 again. Looks like they took my discount away and im just on a regular $40 plan

[DR_PM]

We've been informed that nobody that was unable to activate was actually charged. There may have been some mixed messages in what people were seeing, but nobody should have been billed in error.

We're so sorry for the confusion that this has caused!

[ChiWpg]

Hi! My eSIM will not activate on my iPhone 12 - just signed up today. Is this related?

[Yanjun1]

Hi. I’ve changed the plan and the internet can’t access. 

[hTideGnow]

hi @DR_PM 

but some of them were charged with their activation already, except they got subscription error. 

[DR_PM · Accepted solution]

Hi everyone, the activation issue affecting this weekend's flash sale has been resolved, and it should now be possible to complete new activations. Thank you for your patience and understanding!

[GnomeWizard]

I signed up for the 50% off $40 plan as a new customer and it charged my credit card $22.60, and I was able to activate the eSIM on my phone and receive a SMS code at the new number, but when I log into Public Mobile it says "Your services are on hold due to the expiration of your subscription. ... Pay Now and Resume Services"

When I check the payment history receipt, it shows that I bought a $20 top up for $22.60. But now, it is prompting me to pay again ... $40 base plan minus $20 available funds = $22.60 due today.

Should I just wait until tomorrow? Not sure what to do.

Edit: Decided to send a private message to the customer service chat.

[Fredquenneville]

Most likely a glitch. I cancelled my subscription change and the offer was gone. 

[Handy1]

@Fredquenneville  Im in the same boat too I don’t wanna lose my $30/30 plan and I think it’s only for new activations . When I last checked another account its no longer showing the 50% off and with no reply from OP I think they say law that and immediately when in and fixed there system from having that display on existing customers accounts . So I think we are wise to stick with 30/30 plans because even if you can get that 50% discount after 2 years you will be paying more and be harder to downgrade plan price again especially if a better deal pops up by sept , Black Friday or  x mas  this year . Or even same for less . . Fingers crossed us mistaken existing customers will get a perk one day soon 

[Fredquenneville]

I’d like to know this as well. I see a 100GB subscription for $20 (50% off). Is this a glitch? I don’t see the offer in the web app. Only on mobile. My upcoming payment says $40. I wanna make sure I’ll pay $20 for the next 24 months and not loose my 30/30 plan.

[tomchen1990]

all good now 

[AliceLeiLei]

Is this flash sale available to the existed user?

[hTideGnow]

hi @tomchen1990 

important thing is PM has not charged you yet, right?  if that is true, hold on to the activation until this is fixed

[tomchen1990]

hi

app also doesn't work for new to public mobile cx. 

[Ayda-]

Hello,

I just changed my plan using change now, the promo was displayedin the cart. But I was charged the full price, and the auto renew doesn't include the discount.

I am unable to return to my old plan, and don't see the promo. 

[hTideGnow]

hi @J_PM  Glad to see you back!

and thanks for the head up.  

and the "M.5702" error is related?  those with the error have not reach payment yet?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Has-anyone-resolved-error-M-8702/m-p/1401...

[golfball]

I was charged full price when activating a new line, is this supposed to happen?

[Z8LLE9]

 

Am seeing this same offer but renewal mentions full price .

[Yanjun1]

Hi there! After I changed subscription, there’s no internet.

[Handy1]

@J_PM  Thanks for the heads up , can you also please confirm as I’m existing customer and I see 150GB plan in my account and with 50% off for 2 years for $25 is this a glitch too or I’m I good to change to this plan without worry and still get the promo discount