[Ongoing] Slower Response Times from Agents

[J_PM]

Hey Community, 

Due to unprecedented activity this Black Friday we’re seeing higher-than-normal volumes of tickets. Our agents are actively working on responding to every ticket submission. If you submitted a ticket this weekend and have still not received a response you should hear back soon. Please do not resubmit your ticket

In the meantime, if you have any questions about your Public Mobile service we recommend posting here on the Community or browsing our Help Articles for quick answers. 

Thank you again for your patience, we will provide updates as soon as they are available. 

Thank you, 

The Public Mobile Team

[Yayster]

Have tried to put in a ticket 5 -7 times, always run into the error page, geez, you gotta do better, high demand is not an excuse to not have the submit a ticket page not work!!!

[Cheetah24]

Thanks for the update. Keep up the good work. 😀

[flippant]

how does one even contact anyone? I keep getting the oops page

[Handy1]

@J_PM  Thanks for sharing the update !

[hairbag1]

👍

@J_PM 

thanks for the update ...although obvious ! Keep up the good work.